The player from Nigeria accidentally canceled his bonus. We were forced to reject this complaint because we couldn't punish the casino for the player's mistake.
3DICE Casino - Player canceled his bonus.
Amount: N$1,975
3DICE Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Dear Raymond,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, if you cancel your bonus, there is nothing we can do to support your case. You can try asking the casino directly, but it would be a nice gesture from them, if they returned your bonus back, as they are not obliged to do so.
If there is anything else I could help you with, please let me know.
Best regards,
Kristina
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3 years ago
Can you please at least refund the money I won, I will be grateful if you do so , the bonus given to me was N200 and I use the bonus to win 1,950, anything you can refund to help me , please do so🙏
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3 years ago
Raymond, first of all, I would like to point out that I don't work for the 3DICE Casino, but for Casino.guru, which operates as an independent website, therefore we cannot refund you anything.
Secondly, if you canceled your bonus before fulfilling the wagering requirements, your winnings, unfortunately, can't be restored, whether it was an accident or not. As I mentioned in my previous message, you can try asking the casino to help you with this. However, this situation wasn't caused by the casino's mistake, so you might not be that lucky. I am sorry and I am sure you understand, we cannot punish the casino for something like this.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
