HomeComplaints2Win Casino - Player struggles with withdrawal.

2Win Casino - Player struggles with withdrawal.

Amount: A$2,000

2Win Casino
Safety Index:Above average
Submitted: 28 Feb 2024 | Case closed : 14 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from Australia was experiencing issues withdrawing from 2Win Casino. Despite our attempts to assist and gather more information, the player had not responded to our inquiries. As a result, we were unable to further investigate the matter and had rejected the complaint.

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8 months ago

Want a withdrawal



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8 months ago

Hello emeilioswan3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 2Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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8 months ago

Dear emeilioswan3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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