2959 Bet Casino - Player's withdrawal requests are being delayed.

I registered on 2959bet.com, made a deposit of 10.00, and started playing. I won a substantial amount of money and went to make a withdrawal. However, I was told I needed to deposit 20.00 to upgrade to VIP1 and then make the withdrawal. I withdrew 12 reais and continued playing, winning a bit more. I attempted another withdrawal but was informed I needed to deposit 30.00. I deposited this amount and upgraded to VIP2, then withdrew another 24 reais. I contacted support to ask when I could withdraw a reasonable amount since I had a great balance. They told me to upgrade to VIP3, which would allow me to withdraw up to 1,000.00 reais. I deposited 90.00 reais, totaling 150.00 reais, but the withdrawal of 1,000.00 reais kept processing and never completed. I reached out to support, and they mentioned my status was at 98%, which was rare. They didn't fix it and asked me to deposit 10.00 reais and try the withdrawal again, which didn't work. They then instructed me to upgrade to VIP4 with 140.00 reais, suggesting I could withdraw everything. Once again, it didn't work. I had already deposited 300.00, and they didn't approve the withdrawal, then asked me to deposit 700.00, assuring me it would work this time. I deposited, upgraded to VIP5, played the 700, and had a balance of 11,347.45, but the withdrawal failed again, and my status was at 80%. How could it be 80% when it was 2% away from completion earlier? Now they're asking me to deposit 2000.00. This is very serious, I told support; not fixing the issue three times shows a great lack of responsibility. I then went to the IBAS website, reported everything, and they referred me to Casino Guru. So I'm asking you to help me retrieve the money that's on 2959bet.com. Please help me.

Dear Marc82

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing, but I also appreciate that you reached out to us immediately and I advise to refrained from sending any money to the casino. A reputable casino will never ask a player to deposit additional fees to process a withdrawal. While it’s true that players may be asked to make a verification deposit.

We have received several complaints from players experiencing the same problem with similar casinos. Players win money, and when they attempt to withdraw their winnings, they are asked to make multiple deposits.

Please let me know if there is anything else I can assist you with. Thank you in advance for your cooperation.

Best regards,

Nick

I have the details of the intermediary of the 2959bet.com platform: jiangang feng technology and intermediation. The only thing I ask of you is to help me get the money out of the platform. I paid for the right to withdraw. I've updated the 5vips they asked for, and the deposit records are there on the platform. Apart from the first deposit, which was when I played for the first time, the others were all at the request of support. And with each deposit I tried to make the withdrawal.

Now they want me to deposit 2000 thousand reais, they have an obligation to allow me to withdraw the vip5 I paid 1000 reais in deposits. Please help me. 1000 reais is almost the minimum wage in Brazil.

Proof of deposits on the platform itself some.

These are some confirmed deposits on the platform 1000 reais is a lot of money for us Brazilians, that would be 175.21 US dollars. I really need to withdraw my balance from the 2959bet.com platform.

Dear Marc82,

As the casino is not yet in our database, we will be conducting a review. Once this is complete, we will make an effort to reach out to the casino on your behalf.

In the meantime, we recommend refraining from making any further deposits. Please keep us updated with any new information.

Best regards,

Nick

I decided to play a bit on the 2959bet.com platform, I won even more money and now it totals $20,025.31 but the withdrawals are still blocked and they want the 2000.00 reais.

I decided to play a bit and won a bit more. Now the platform 2959bet.com is blocking 20,025.31 reais and they keep asking for 2000.00 to upgrade vip6.

I really need your help at Casino Guru. You are my only hope of getting this money back. If it was a platform error, they can't blame or punish the user who just plays in the hope of winning good money. There are technicians responsible on the platforms to solve this type of problem. I've deposited 1000.00 reais on the platform and I don't have the right to withdraw anything. It can't go on like this. It's against consumer law to pay for a product and not be able to use it.

Dear Marc82,

We conducted a thorough review of 2959Bet Casino, we discovered several other indicators that suggest this platform is fraudulent.

Legitimate online casinos will require only a single verification deposit per payment method. 

Asking for additional deposits to pay for fees, higher VIP status required for a higher withdrawal limit, deposits to pay for taxes, or similar reasons is a tactic used by scam websites. I am afraid we can only advise you to stay away and not pay any more fees.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Best regards,

Nick