2959 Bet Casino - Player’s winnings haven’t been received yet.

I received a link via SMS that opened the 2959bet.net casino page. I received a bonus of approximately R$ 15.00 to start playing, as most unregulated platforms offer. On the date of 12/13, I made a deposit of R$ 10.00, as it was the last step to be completed. However, when I tried to withdraw the total amount, I received a message stating that I could only withdraw R$ 12.00 per day. I made the withdrawal and did not receive it. Today I repeated the process, and once again I did not receive the funds. I am requesting help from this platform in order to receive my winnings. I am an oncology patient and would use this money to help cover some of the costs of my treatment. I am aware that many platforms are imitating PG777.win, and this is likely the same. Thus, given the situation, I demand that the platform honor its commitment and pay the winnings. If they refuse, unfortunately, other measures will be taken. I highlight that it is impossible to contact support via Telegram, as I cannot send them a message: they likely block users' phone numbers to prevent communication. I request that the platform Guru keep the attachments private, as they contain personal and non-transferable documents.

Dear vocamargo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear: As I mentioned, I have already been harmed by two other platforms that have acted in the same way. So it's not a platform delay. It's more serious.

What's more, there's no way to verify the account (KYC) and no way to contact the casino. This happened with the PG7777.win platform. We could never withdraw the amount because we had to keep depositing until we reached a new VIP level and then, out of the blue, the amount disappeared. The case is identical and deserves the attention of this body.