2699 Club Casino - Player’s withdrawal hasn't been processed.

I did not get my 66080 rs. Withdrawal from last 3 months

Dear Kesarpal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Before its I have many successfull withdrawal and all receive in my bank account

But only this 66080 rs. I did not received

Please help me

Thank you for your reply, Kesarpal. What payment method to withdraw your winnings have you opted for? Was it the same one you used previously?

Also, have you accumulated your winnings with or without an active bonus?

Dear Kesarpal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.