24Pokies Casino - The player's withdrawal is delayed.

I won 800 dollars with casino 24 pokies it's been more or less a month now they keep saying 21 days is the longest I will have to wait now there making all sorts of excuses it's a joke

Hello Justrett2020,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Justrett2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear Justrett2020,

Could you please answer the above asked question in order to move forward?

Hi sorry for not replying

My winnings was with real money.

I've contacted 24 casino like everyday.

And my account was verified on the 23rd of July 2022

I contact them every day,.

Why did they say, my withdrawal was delayed for a month?

Thank you for your help.

Aretta

Dear Justrett2020,

As it might take up to 14 days after the verification to receive the money, can you please advise now if it has arrived or not?

Hi. No they tell me the same thing.

They said, my enquiry has now been forwarded to there financial team. And as of today , there was still no update they just apologise and tell me they are flat out, ect..

I was verified on the 23rd of June and that's when I put in for my withdrawal .

Thank you Justrett2020 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Justrett2020,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 24Pokies Casino to join the conversation and participate in the resolution of this complaint.

Dear 24Pokies Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok

Dear Justrett2020,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas