The player from the UK is dissatisfied with the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Hello I deposited £100 and my account is sitting at £1400 I did not use any bonus or promotion for this. I have submitted 7 forms of proof for account verification to withdraw my funds but have no heard anything it has now been 5 days. I have sent several emails and again nothing back. They have no contact number or live support
Dear John,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this was your first attempt at withdrawal? Which documents have you already provided?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Best regards,
Kristina
Thanks for your reply , I have now been verified but still waiting on withdrawal (£500 max) I have read so many bad reviews about people not being paid