HomeComplaints24M Casino - Player’s experiencing verification problems.

24M Casino - Player’s experiencing verification problems.

Amount: £1,400

24M Casino
Safety Index:Very low
Submitted: 02 Sep 2021 | Case closed : 27 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the UK is dissatisfied with the verification process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Hello I deposited £100 and my account is sitting at £1400 I did not use any bonus or promotion for this. I have submitted 7 forms of proof for account verification to withdraw my funds but have no heard anything it has now been 5 days. I have sent several emails and again nothing back. They have no contact number or live support

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3 years ago

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this was your first attempt at withdrawal? Which documents have you already provided?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

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3 years ago

Thanks for your reply , I have now been verified but still waiting on withdrawal (£500 max) I have read so many bad reviews about people not being paid

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3 years ago

Could you please clarify when exactly you've requested the withdrawal?

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3 years ago

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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