24betting Casino - The player's unable to login into his account.

Im not getting to log in

Hello 1pranavpawar,

Could you please advise if you’ve submitted ticket with Casino Customer Support and received any reply already? If you haven’t contacted casino directly yet please go to the website (https://24betting.com/casino), then open live chat, and the live chat bot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on relevant button and input relevant details that bot asks. It is very fast and efficient.

If you’ve already done so and received any kind of reply from the casino, please forward it to nikolas.b@casino.guru and specify the ticket number.

hello

This players account has been temporarily locked because he failed security verification when submitting a withdrawal request.

On 24betting we have introduced some new security features to protect our players.

At the time of withdrawal request, the player has 3 attempts to confirm the bank account number used in the last approved withdrawal.

Again, this is to protect them against possible account security breaches.

After 3 failed attempts, their 24b account will be temporarily locked.

In order for this player to now unlock their account, they need to go on to live chat and speak to customer support.

Customer support will then ask them to confirm the bank account number used in their last approved withdrawal.

If they confirm this correctly on live chat to one of our agents, they will be issued with a new strong password, and their account will be unlocked.

If they are unable to confirm this, their account will remain locked.

If they are a genuine player, they should have no problem confirming the bank account number used in their last approved withdrawal.

regards

Dear 1pranavpawar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected as the player stopped responding.