HomeComplaints24betting Casino - Player’s withdrawal has been delayed.

24betting Casino - Player’s withdrawal has been delayed.

Amount: €12,035

24betting Casino
Safety Index:Below average
Submitted: 11 Nov 2020 | Resolved : 30 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from India has been struggling to receive his winnings for four weeks. The complaint was resolved as the player received his winnings.

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4 years ago

I have not received the 12035rs,withdrawal date is 13-10-2020

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4 years ago

Dear Manjunath,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus? Could you please confirm that your account has been fully verified in the past?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

That is winning amount not a bonus amount sir

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4 years ago

That is winning amount sir not bonus

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4 years ago

Could you please confirm that your account has been fully verified in the past?

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4 years ago

Yes sir I have done lot of transection

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4 years ago

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

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4 years ago

There is shows accepted

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4 years ago

The ID no is 68974

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4 years ago

Why sir not replying

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4 years ago

Dear Manjunath,

Have you tried contacting the casino? Did you receive any explanation why your withdrawal has been delayed? 

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4 years ago

Dear Manjunath,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Yes I contacted but that people said it will be said there is server problem so it will credit 3 to 4 days this reason continued 10 to 20 days

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4 years ago

Reply sir it's credited or not tell me if not credit good bye to your Casino

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4 years ago

Thank you very much, Manjunath, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

We will now try to contact the casino and ask them to join here to help you resolve your issue.

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4 years ago

When they join and when it clear

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4 years ago

What happened reply me it's possible or not

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4 years ago

As you can see, tha casino still hasn't replied.

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4 years ago

There is no reply

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4 years ago

From your people Mr Goutham is cleared the problem Goutham response is very good thank you Goutham

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4 years ago

And also I m sorry for negative reviews it was misunderstanding between us all sorted now 24beting site is 100% genuine there payment are on time my complains are resolved on time thank you to support team ( thanks to Mr Alex )

Edited by a Casino Guru admin
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4 years ago

And also I m sorry for negative reviews it was misunderstanding between us all sorted now 24beting site is good there payment are on time my complains are resolved on time thank you to support team ( thanks to Mr Alex )

Edited by a Casino Guru admin
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4 years ago

I m sorry for negative reviews it was misunderstanding between us all sorted now 24beting site is 100% genuine there payment are on time my complains are resolved on time thank you to support team ( thanks to Alex sir )

Edited by a Casino Guru admin
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4 years ago

I'm sory for bad comments there peoples are well supported to me thank you

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4 years ago

And also I m sorry for negative reviews it was misunderstanding between us all sorted now 24beting site is 100% genuine there payment are on time my complains are resolved on time thank you to support team ( thanks to Mr Alex )

Edited
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4 years ago

I'm sory for bad comments my problem is cleared thank you very much

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4 years ago

Dear Manju135,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

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