HomeComplaints24betting Casino - Player’s struggling to withdraw winnings.

24betting Casino - Player’s struggling to withdraw winnings.

Amount: 4,700,000 INR

24betting Casino
Safety Index:Below average
Submitted: 11 May 2021 | Case closed : 18 May 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from India cannot withdraw winnings and the support isn’t helpful. Casino provided evidence that this player has multiple accounts so we are rejecting this case as unjustified.

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3 years ago

Hello please help me I am new one to 24betting.Com And I deposited 40k and won 47L but they are cancelling my all withdraw requests without telling any reason. In live chat also I didn't got any solution even in email. Please give me contact of 24betting india.

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3 years ago

Dear naveen759,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago

I have completed my KYC and it's my first withdrawal.

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3 years ago

Thank you very much naveen759 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

Hello naveen759,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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3 years ago

After I raised complaint here my 24betting Id has been blocked!


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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Hi Villiam


do you want us to email you screenshots directly?


kind regards

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3 years ago

Hello Dear Casino,

please, send the evidence to my email: viliam.v@casino.guru.

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3 years ago

Dear naveen759,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

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