24betting Casino - Player’s deposit has never been credited.

Dear ananthababubabu4163,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

this was a voided transaction by the payment provider because it was not completed successfully. we have explained this already to the player. even though the amount may have been debited from its account it does not mean that we have automatically received it. that is not how online payments work. it will most likely be auto-refunded by the payment provider after some days more. we can not say exactly how many days because it was not with us. we are sorry for the inconvenience experienced by this customer. however, it is not in our hands.

if, in the unlikely event, that after 2 weeks it has not been auto refunded by the payment provider, we will try to investigate on our side.

Hi team 24betting

I contact bank people they said merchant recieved contact them like they said almost one week not refunded either not added in wallet pls check and update me don't break my trust.

Hello everyone,

Thank you 24betting Casino for looking into this issue.

ananthababubabu4163, do you happen to have an official statement from the bank regarding this situation? If yes, please forward it together with the deposit receipt and the cashier history from your casino account to kristina.s@casino.guru. Thank you very much.

hello - Kristina

I will email you the direct screenshot from our payments provider platform.

Feel free to forward this to the player

it was a 'failed' transaction.

There is nothing more we can do.

This player will be autorefunded in sometime by his payment provider, but it is completely out of our hands, as it was never received by us.

As we have already said, yes, funds may well have been debited from his ac or wallet - no one is disputing this - but this not not mean that we automatically received these funds.

He just needs to be patient for the refund to come through back to his wallet.

We have influence over this process.

regards

screenshot of transaction failure is uploaded to this thread above for player to see.

typo.

*We have no influence over this process.

Hi team 24betting

As I check with bank the bank people said payment was received by merchant pls contact them they telling and more over it's been more than 15days I haven't received any refund from you or from bank the only point is all of my friends circle using the same site but getting huge number of complaints against your site 10k is not a big deal but trust is more important than everything in present days if you refund I'll be continuing your service or else no more discussions I inform all my references of my friends circle doesn't your service.

Thank you

Ananthababu

As I check some other complaints of recent days more negative feedback getting around your site of 24betting.com so after looking into all no point their to trust on site so if possible pls block my ID atleast

And it's not an failed transaction it's error from your site this is not first time happened even when we are placing bets also happens immediately when I ask on live chat they said server error is their

ananthababubabu4163, please forward an official statement from the bank regarding this situation together with the deposit receipt to kristina.s@casino.guru. Thank you very much.

Dear ananthababubabu4163,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.