HomeComplaints24betting Casino - Player’s deposit has never been credited into his account.

24betting Casino - Player’s deposit has never been credited into his account.

Amount: 3,000 INR

24betting Casino
Safety Index:Below average
Submitted: 03 Dec 2020 | Case closed : 11 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Deposit amount not credited my account

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Public
3 years ago

Dear Ayush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Public
Public
3 years ago

Dear Ayush,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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