The casino blocked the player's account after making a deposit. The casino provided evidence of the player having multiple accounts, therefore we rejected this complaint.
24betting Casino - Player’s account has been blocked.
Amount: 23,150 INR
24betting Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
24betting Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
i am player in 24betting .com my last deposit was 30000 inr and today i see my account they locked , customer care not even reply also and my money inside casino also stuck which was deposit money when they saw money which is big deposit they try to scam and i am suffer a loss they not refund my money its my deposit money not my profit money i request casino team to refund my money to my bank account
my email
h***103@gmail.com
please take actions and refund my money stuck in casino account solve my issue
Public
Public
3 years ago
Dear Hargun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and advise whether you passed the verification? Please, could you clarify if you have activated any bonuses with your last deposit?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
