24betting Casino - Player believes that their withdrawal has been delayed.

i made a withdrawal and they have accepted,but not credited to my account.

Dear salmanudhna62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear salmanudhna62,

Have you received your withdrawal from the casino yet?

No I didn't

hello

if we have accepted a players wd request, this means it was initiated to his bank account, but sometimes there can be delays in bank processing, which this players well knows in india

we request that the player confirm the transaction ID here please

according to our logs the last withdrawal for 2000 rs that player was disputing that he didnt receive, he has already confirmed to our payments team back office that he received

so what other one is he talking about?

I got money

hello

thank you for confirming

kristina please close this case.

Dear salmanudhna62,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru