The player from Germany had deposited 1200 Euros via immediate payment, but the funds had not appeared in his casino balance. Despite having provided evidence to customer support, he had only received responses that his request was being processed. After the player had contacted his payment provider, he had been able to provide a payment confirmation with a tracking number to the casino. Consequently, the casino had been able to track the payment and credit the funds to the player's account. The issue had been resolved successfully.
22bet Casino - Player's deposit missing from casino balance.
Amount: €1,200
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
I deposited 1200 Euros via "immediate" payment 6 days ago, however the money is not appearing in my balance. The money cannot be located. I have submitted all the screenshots and evidence to the support multiple times and keep receiving the response that my request is being processed by the specialists. I was also told that future inquiries will be ignored...this is the biggest scam place ever
Automatic translation:
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8 months ago
Dear lukasmetzdorf1999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Hello, the payment service provider tells me that the payment is completed and everything worked
Automatic translation:
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8 months ago
Dear lukasmetzdorf1999,
In such cases, you have to provide a payment confirmation with a tracking number to the casino to prove that the money has really been deposited and the casino can then track the payment. In most cases, such issues might take up to 3-4 weeks to be fixed.
Please do as advised and let the casino process the request. Let us know in case of any update.
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8 months ago
Translation
Everything was sorted out and the money was credited.
Automatic translation:
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8 months ago
Dear lukasmetzdorf1999,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
