The player struggles to play in the casino as he is unable to open any game. The complaint was closed as the player stopped responding.
21LuckyBet Casino - The player struggles to play in the casino.
Amount: Mex$100
21LuckyBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
21LuckyBet Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
It won't let me open the casino games or the slots and the app is very slow
Automatic translation:
Public
Public
2 years ago
Hello isperdanielcv,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21LuckyBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Do you have any real money balance on your casino account? Since when is the issue ongoing? When was the last time you spoke to the casino and what did they respond to your issue?
Looking forward to your answer.
Regards,
Nick
