21.com Casino - Casino website seemed to be offline.

I can’t even get into the site!! I get this error message! I want my money! What is going on??

Dear Kylie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and didn’t experience the same difficulties, the website works for me. Since you have filed this complaint yesterday, please could you advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Kristina

Yes I can access the site now. However, I submitted verification documents a week ago. I have a pending withdrawal and I’m getting the run around. I just want my money!

Yes I can access the site now. However, I submitted verification documents a week ago. I have a pending withdrawal and I’m getting the run around. I just want my money!

I would like to point out that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few days for the casino to fully review your documents and mark your account as verified.

Would you be so kind and confirm that you provided all the neccessary documents that have been requested by the casino to complete the verification?

Dear Kylie,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.