Withdrawal times are ridiculous I verified my account in February after making a withdrawal and ended up waiting a week to receive my withdrawal and a few days ago I tried to withdraw but the withdrawal failed again. I contacted live chat and was told that it had failed because I play in the early hours and at irregular times. I was advised I would probably have to send my bank statement to the documents dept and to wait on an email from them requesting this info again. I have sent this again rather than waiting on them emailing me. I have spent the last 10 years or so awake at night and sleeping during the day usually late afternoon. I prefer working at night that during the day. I don’t feel I should have to justify the hours I keep but hey ho. Let’s see how long this withdrawal takes!!!
- They are probably being responsible by asking me why I’m up during the night
- They are the only casino that I’ve used that fails the withdrawal every time you withdraw and ask for more documentation and encourage you to self exclude (which I think might then prevent you from collecting the winnings after you exclude - I’m not 100% on that fact so don’t quote me!)
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