Our independent casino review team has taken a detailed look at 21 Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Based on our evaluation methodology, 21 Casino scored a Very high Safety Index of 9.0, which means it is one of the best online casinos on the web in terms of player safety and fairness. Proceed with reading our 21 Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of 21 Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of 21 Casino, we read and assessed Terms and Conditions of 21 Casino in-depth. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based on our estimates or gathered data, 21 Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature 21 Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, 21 Casino has attained a Very high Safety Index of 9.0. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: As far as we are concerned, 21 Casino is related to 4 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of 21 Casino. They had a positive effect.
Terms and Conditions of 21 Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of 21 Casino during our review.
Player complaints regarding 21 Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 8 black points in total, out of which 3 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of 21 Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 54 user reviews of 21 Casino, giving it a Great User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
21 Casino is owned by White Hat Gaming Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
21 Casino was licensed by regulatory authorities in these specific countries or geographic areas: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
Payment options, withdrawal limits and win limits
21 Casino supports 49 deposit methods. This includes: Neteller, Skrill, PaySafeCard, Mastercard, VISA, Trustly, PayPal, Maestro, Neosurf, Boleto Bancario, AstroPay, Western Union, Bank transfer, Santander, Instant Bank Transfer, PayTrail, eZeeWallet, Pago Efectivo, BBVA, Caja Municipal de Ica, Banco de Crédito BCP , Scotiabank, Interbank, KasNet, Banco Estado, WebPay, MiFinity, Banco BCI, LuxonPay, Jeton, Sencillito, Itaú, Caja Vecina, MuchBetter, Rapid Transfer, Interac, Revolut, Caixa, Banco do Brasil, CashtoCode, PicPay, PIX, Volt, UPI, Banco Original, Banco Banrisul, Banco Safra, Sicredi, Jeton Cash.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 250,000 per spin
EUR 10,000 per month
USD 250,000 per spin
USD 5,000 per week
NOK 2,500,000 per spin
USD 10,000 per month
CAD 250,000 per spin
Unlimited in GBP
ARS 250,000,000 per spin
NOK 50,000 per week
BRL 2,500,000 per spin
NOK 100,000 per month
CLP 250,000,000 per spin
CAD 5,000 per week
INR 25,000,000 per spin
CAD 10,000 per month
NZD 250,000 per spin
ARS 5,000,000 per week
ARS 10,000,000 per month
BRL 50,000 per week
BRL 100,000 per month
CLP 5,000,000 per week
CLP 10,000,000 per month
INR 500,000 per week
INR 1,000,000 per month
NZD 5,000 per week
NZD 10,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at 21 Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Finnish
24/7
Norwegian
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at 21 Casino, your account, withdrawals, or anything else. According to our tests and collected information, 21 Casino has a good customer support.
21 Casino slots and casino games
Players can enjoy these types of casino games at 21 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Casino games supplied by 129 game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Chance Interactive, Greentube, Endemol Games, Ainsworth, Bullshark Games, Inspired Gaming, Jelly, PearFiction Studios, Fantasma Games, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, Playzido, Authentic Gaming, Spinmatic, Apollo Games, Nailed it! Games, NetGaming, ALL41 STUDIOS, Armadillo Studios, Revolver Gaming, Northern Lights Gaming, On Air Entertainment, Four Leaf Gaming, Triple Edge Studios, Infinity Dragon Studios, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Asylum Labs, Gameburger Studios, Slingo, Neon Valley Studios, Max Win Gaming, Crucible Gaming, Skywind Group, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, Blue Guru Games, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Golden Rock Studios, Stormcraft Studios, Red7, 4ThePlayer, AreaVegas, Gacha studios, Ino Games, Oros Gaming, Prospect Gaming, Swintt, Felt Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, Ad Lunam, GONG Gaming Technologies, Shuffle Master, Fortune Factory Studios, Spribe, Lady Luck Games, Spearhead Studios, RAW iGaming, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Games Inc., Leap Gaming, Switch Studios, Blue Ring Studios, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Lucksome, Kalamba Games, Side City, Core Gaming, Colossus Bets, Just For The Win, Storm Gaming, Reel Time Gaming, Snowborn Games, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play.
21 Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 4 bonuses offered by 21 Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated 21 Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by 21 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(54)
User reviews of 21 Casino
This is a place to share experience with 21 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Love this casino. Has all the best games. Its quick. Already had a max win and won 250 euro for a competition I didnt even know I was in. Withdrawals are simple. The 250000 max win per spin rule doesnt bother me as the most i spin is 4euro per spin. Most games I play are 5000x or 10000x or 60000x max wins which is why I dont care about that. I think its the best casino online. There is no messing around. Withdrawals are completed after 24 hours. First withdrawal is 48 hours. Highly recommend.
Edit on first review.
It is by far the best casino online. I will never go near another casino online. Huge wins constantly. Of course I lose too. And the 24 hour withdrawal rule is a bit too slow. But as far as huge wins go, this is the casino to play at. Cannot even keep track of the amount of 500+x wins on it.
Edit: I have since left this casino. I noticed my bonuses were not coming weekly or fortnightly. Happening over some months. Enquired about it. Basically, if you have some wins, bonuses wont really be issued. Its more for people who lose. Basically, only losers get rewarded. I didnt win weekly. I lose more often than win. The weeks i lost, also no bonuses. I dont like that policy. I deposit 100 to 200 per week most weeks. Would lose that most weeks. Fine. I can afford it. But in correspondence with account manager, I was told I had recent wins (2 weeks ago I think) so no bonuses available. So a few hundred in losses not rewarded in any way because I withdrew recently. Just an unlikable policy so I left. There is also another issue. If you are playing with cash, and a bonus is issued while you have cash, you cannot use the bonus until you lose your cash. The bonus is not related to match bonus, but rather a reward bonus for previous losses. Was disappointed to see the bonus disappear because I withdrew winnings while a bonus was waiting. One more thing I noticed. Silver VIP account, there is some things that can be given. Like a cash drop. Never ever got it. Its the only thing I dont like about 21 casino. Their bonuses are terrible. I have now tried a new site and will review once doing so.
The reason for the account block is complete absurdity: how could I play poorly?
Good day or not! I want to share a review of several casinos - 21Casino and Reloadcasino. Initially, I played at both 21Casino and Reloadcasino, at first everything was fine, I even became a VIP client. BUT!!!!
As soon as they had the opportunity to withdraw a quarter of a million euros... Seems like a casino with a good reputation, but when it comes to large sums: THEY IMMEDIATELY BLOCK THE ACCOUNT CLAIMING YOU PLAY POORLY! ME, PLAYING POORLY OVER THE COURSE OF A YEAR? ARE YOU SERIOUS? They are both part of the White Hat Gaming group, they banned me in the entire group at once - they didn't let me withdraw my winnings, citing some verification, and then simply stopped responding to my messages.
Of course, I wrote to support, was ready to provide all my documents, bank statement, anything, if only they would respond to any of my messages. They tormented me for about three months and, OH GOD, they responded, asked for a statement of funds availability, which I promptly provided.
And what do you think happened next? THESE BASTARDS JUST CONTINUED TO IGNORE. And then on March 15, they sent a message saying THAT YOU PLAY POORLY AND WE WILL BLOCK YOU. And where is my money? They even took my deposits, which make up a large part of the confiscated amount, although I never refused to verify and provided them with everything they asked for. Return my funds, otherwise I will talk about this to everyone until the whole world knows about your greed!
It's not even a casino! It's just a den of scammers! Therefore, avoid the White Hat Gaming brand - they are scammers, they will take all your money and claim that it is your fault!
Withdrawal times are ridiculous I verified my account in February after making a withdrawal and ended up waiting a week to receive my withdrawal and a few days ago I tried to withdraw but the withdrawal failed again. I contacted live chat and was told that it had failed because I play in the early hours and at irregular times. I was advised I would probably have to send my bank statement to the documents dept and to wait on an email from them requesting this info again. I have sent this again rather than waiting on them emailing me. I have spent the last 10 years or so awake at night and sleeping during the day usually late afternoon. I prefer working at night that during the day. I don’t feel I should have to justify the hours I keep but hey ho. Let’s see how long this withdrawal takes!!!
They are probably being responsible by asking me why I’m up during the night
They are the only casino that I’ve used that fails the withdrawal every time you withdraw and ask for more documentation and encourage you to self exclude (which I think might then prevent you from collecting the winnings after you exclude - I’m not 100% on that fact so don’t quote me!)
One of my favorite casinos!!!! In my opinion, everything here from A to Z is super serious and highly recommended! Large selection of games and providers. Page design dark which I love!!! Support very hard and friendly. Payout super fast & verification as well!!! All in all really one of the coolest casinos ever.!!! Highly recommended
Eines meiner Lieblings Casinos!!!! Alles hier von A bis Z ist meiner Meinung nach super seriös und sehr empfehlenswert! Größe Auswahl an spielen und Anbietern. Seiten Gestaltung dunkel was ich liebe!!! Support sehr bemüht und freundlich. Auszahlung super schnell & Verifizierung ebenso!!! Alles.in allem wirklich eines der geilsten Casinos ever.!!! Sehr empfehlenswert
It's a good casino to talk about. It has such great features enough, such as fast transactions, a decent set of games, easy registrations, and great bonuses for all players. It is a solid recommendation for any first timers on online casinos.
Layout of the page is bad. The plataform is slow and not practical. Games are slow to load. Options of Games are bad and low options. Rate payment in experience is extremely low compared others. Customer service is slow, but soso ok. I like that when you reach a loyalty level you have a key account person that contacts you. I got some gifts afterthat. I have used it only cos it used to work with Norwegian banks. Not working anymore. At least they have evolution live casino games. There are not tournaments or daily or weekly promotions. I used it as last option. Not recomendable.
Plenty of games and payment options as well as a very helpful community/live chat service! Love how easy it is to get lost in the amount of fun you can have at this casino.
A good selection of slots, adequate administration, and fast and convenient replenishment of the balance. At the moment I am pleased that I chose this casino. Good luck to all.
With a score of 3, people would be worried that it might be too low but it is actually a solid score. There is solid potential when it comes to this site because they have some solid positives and negatives. On the negative side, the customer service can take a long while to answer and some parts of the payment side of things are slower than most platforms. On the other hand, you can play so many games on this site and you have live dealer games. It also helps that this can be used on both PC and mobile.
Safety Index explained
Safety Index of 21 Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 21 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
