2024SVIP Casino - Casino marked withdrawal as successful but player hasn’t received the funds.

This platform was offering 8 reals for registering, hitting the rollover "withdrawal without deposit".

I registered, redeemed the bonus, hit the rollover, and was able to achieve the minimum withdrawal amount...

When I went to request the withdrawal, they asked for a deposit of 24.00. I deposited it and requested withdrawal. They took too long and nothing was deposited. I contacted the support, who said it was a central bank issue and that it was going to take longer than expected. Unexpectedly, they marked it as successful withdrawal, but the funds never showed up in my account 😡

Dear luizafmcs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Even though the withdrawal is made via pix?

houses in this style pay instantly 😪

I fully empathize with your frustration from long waiting times. Have you received your withdrawal yet, or has there been any other issue with your payout? Please keep us updated.

I still haven't received my withdrawal, and there is no support from the platform, support always says the same thing

Thank you very much, luizafmcs, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear luizafmcs, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

This casino seems to be quite new and I am having difficulties locating the website. Will you be able to send me the link you used to open the casino website, please?

Hello Katarina, I hope it gets resolved 😭😭

I will send you the website again

https://www.2024svip.com/

Dear luizafmcs, 

Thanks for your reply.

I tried my best to locate this casino, but unfortunately it seems it is closed for good. There is no trace left this casino ever existed and no one to be contacted. I am sorry to be the bearer of a bad news.

For the future reference, I recommend playing at a casino that has been on the market for some time. We do have an extensive list of casinos with a very good reputation you can pick from. You can find them on our website.

I will be closing this compliant now, and I wish you all the best in the future. If you happen to stumble across some other problems with any other casino, please do not hesitate to contact us. We are here to help.