1xBit Casino - Player’s account has been blocked.

Hi,

I registered at 1xbit casino and the same day after I tripled my deposit they started blocking my withdrawals when I tried to make the first one.

I deposited 0.348 btc and had more than 1.2 when they closed it.

Only email I received is

Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.

I don't have any more info. They didn't even send back my deposit. Are they allowed to steal my deposit ?

Dear Fabienne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I deposited my eth and never been credited any money from any bonus. First deposit bonus was still going and i obviously didn't wager it 40 times in a day.

I just went from 0.348 btc to more than 1.2 btc in a day.

They are now ignoring every emails i am sending.

Thank you very much, Fabienne, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Fabienne.

Thank you very much for sharing your negative experience with the 1xBit Casino. We will now try to get in touch with them.

We would like to ask the 1xBit Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Fabienne.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already questionable.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website.

Best regards, Jozef

Casino.Guru