1xBet Casino - Player’s bonus request is denied.

It was my birthday yesterday. Yeah happy birthday to me, thanks! Great much appreciated. I have played on 1Xbet for over a year, the last month I have deposited more than $40 a day, some days more than $70. I deposited in Euro, USD, Kuwaiti dinar, Omani Rial and USDT. So yesterday when I wanted to get my birthday bonus, I was told I didn’t qualify because I wasn’t active last week.

please see the screenshots. They are refusing to cooperate, basically telling me I’m lying.

Hello naybnard,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Were you only making deposits or was playing as well?
• When was the last time you spoke to the casino and what was it about?

Please forward the specific bonus terms and conditions or a link and the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

I have verified my account yes almost a year ago, think it was a requirement at the time, as I took the deposit bonus. Also I had to send them a copy of my ID on my birthday because they first claimed that my birthday date was wrong.

I was making deposits and playing 1XGames and Casino.

i spoke with them yesterday regarding this issue, and I lost my temper with them via an online call, as well as via email. Because they kept telling me I wasn’t active last week.

I have made daily deposits, transactions made every day in multiple currencies. I can’t find more on the birthday bonus terms.

Hello Naybnard,

I hope this message finds you well.

Could you please confirm if you received this bonus last year? Additionally, have you engaged in any other activities besides depositing, such as playing any games?

Please note that bonus distribution is solely at the discretion of each casino, provided as a goodwill gesture. This means that while bonuses can be offered, the decision to grant them rests entirely with the casino and cannot be compelled.

If there are any further questions or if we can assist you in any other way, please feel free to reach out.

Best regards,

Nick

I did not receive a bonus last year, due to my account being new, so I didn’t make a lot of deposits then. I have played on the casino section and the 1Xgames section. If I tell you I’ve deposited a lot and I was active, I’ve been active to the point where I’ve won the jackpot 3 times. My activity on this site is ridiculous.

I’ve met the criteria, they tell me I wasn’t active, yet I was. Why lie? Why false advertise to get me to deposit more.

Hello Naybnard,

I understand how disappointing it can be when a bonus is not granted. However, it is important to note that most online casinos can decide, without further explanation to not award a bonus. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it. For this reason, we can't penalize online casinos that refuse or fail to credit a bonus and we can't force them to add the bonus if the claim that you did not meet the conditions.

Since we can offer no further recourse in this situation the complaint will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards,

Nick