The player from Argentina had their account blocked by the casino, which was holding $550 in winnings, due to claims of having multiple accounts. The player sought the return of their funds. The player admitted to having created three accounts, one with the help of his brother. It was explained that creating multiple accounts was a violation of the casino's terms and conditions. Consequently, the complaint was rejected, and the player was advised to adhere to the rules in the future.
1xBet Casino LAT - Player’s winnings are blocked.
Amount: $550
1xBet Casino LAT
Safety Index:Below averageSafety Index
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6.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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5 months ago
Translation
Hello, the casino blocked my account with $550 that I won, claiming that I had other accounts. I need the return of my funds.
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5 months ago
Hello CristianG,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino LAT. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you confirm that you have more than 1 account or does anybody else from your household owns an account in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Dear CristianG,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
Hello, if April 12, 2024 was the last time I spoke by email, it is salascristian393@gmail.com If my brother opened an account for me since I didn't know, he offered me to open an account in that casino, I want the money because I have a huge debt with the bank, I'm suffering. They never said anywhere in the registry that I didn't have to open another one. account.
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5 months ago
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I already sent photos of me with ID in hand and they didn't want to verify because they have more accounts. Do you have authority? For these claims?
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4 months ago
Translation
There are 3 accounts that I have at the casino. They know it because they get my name. The first one I created with the help of my brother and then I created 2 more again.
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4 months ago
Hello CristianG,
It is strictly forbidden to create more than 1 account in any online casino. By breaching this term, they can confiscate any balance and block all of your accounts.
Unfortunately, there is nothing anybody could do and we will be forced to reject the complaint.
Please keep in mind to never make multiple accounts ever.
Best regards,
Nick
