The player from Argentina reported that the casino unjustly closed his account and refused to return his winnings, which totaled 604,000 ARS. He stated that he had completed the verification process successfully and had not used any bonuses, yet his account was closed when he had significant funds available. The Complaints Team concluded that they did not have sufficient insight to assist further with the issue related to sports betting and, therefore, rejected the complaint. The player was offered information about other websites that might provide assistance.
1xBet Casino LAT - Player's account has been closed and winnings confiscated.
Amount: $604,000 ARS
1xBet Casino LAT
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
1xBet Casino LAT has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
Today, they decided to close my account and not give me the money I won, which is available in my account. The total amount is 604,000 ARS. This closure is completely unjustified, and they also refuse to return my money.
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2 months ago
Dear alanvaldez247,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Was your account verified before the casino blocked it?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
Hello, my earnings and my money were obtained from sports betting, I went through the verification process without any problem since I can justify absolutely everything and neither, I never made use of any type of bonus, beyond whether they were credited to me or not... I always bet with my real money and I was able to withdraw money and deposit for months without any type of problem... that is the most suspicious thing, at the moment when I had the most money available in the account is when they no longer let me make withdrawals, they intervene and close the account.
I would also like to comment that, above all, I am not a lucky person, unfortunately in this betting business, I carefully calculated my deposits - withdrawals; Deposits: 2,677,090
Withdrawals: 2,314,547
Deposits - Withdrawals
= 2,677,090 - 2,314,547
= 362,543
I had 604,000 Ars in my account, wouldn't it be fair, at the very least, to let me withdraw even the money that is MY OWN and that was deposited solely by me?
Edited
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2 months ago
Thank you for your reply, alanvaldez247. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
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I would really appreciate it if you could give me information about these most helpful websites.
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2 months ago
I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
