1xBet Casino LAT - Player's account has been closed and winnings confiscated.

Today, they decided to close my account and not give me the money I won, which is available in my account. The total amount is 604,000 ARS. This closure is completely unjustified, and they also refuse to return my money.

Dear alanvaldez247,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Was your account verified before the casino blocked it?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, my earnings and my money were obtained from sports betting, I went through the verification process without any problem since I can justify absolutely everything and neither, I never made use of any type of bonus, beyond whether they were credited to me or not... I always bet with my real money and I was able to withdraw money and deposit for months without any type of problem... that is the most suspicious thing, at the moment when I had the most money available in the account is when they no longer let me make withdrawals, they intervene and close the account.

I would also like to comment that, above all, I am not a lucky person, unfortunately in this betting business, I carefully calculated my deposits - withdrawals; Deposits: 2,677,090

Withdrawals: 2,314,547

Deposits - Withdrawals

= 2,677,090 - 2,314,547

= 362,543

I had 604,000 Ars in my account, wouldn't it be fair, at the very least, to let me withdraw even the money that is MY OWN and that was deposited solely by me?

Thank you for your reply, alanvaldez247. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I would really appreciate it if you could give me information about these most helpful websites.

I will get back to you via email.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.