The player from Colombia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
1win Casino - Player’s winnings haven’t been received yet.
Amount: $11,000,000 COP
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good morning, I hope you can help me please, I got to know this casino because of the games like lucky jet and aviator, I started putting in a little money that I later lost gambling, having lost 2 million pesos in the casino, I decided to put another 5 million more to recover the 2 lost and make some profit which was the case, I have tried to withdraw my money by various methods such as the banks of my country which is Colombia, also through cryptos but the result is always the same, after a short time After having sent the withdrawal request, the money returns to the 1win account and never reaches my bank account or my digital wallet, I have spoken many times with the advisors but they do not give me a solution, they just tell me to keep trying, I need help because I really feel sad and desperate, it's my life savings that I put in with the hope of recovering and earning something, I don't want the earnings, I just want my deposited money back, please help me
Automatic translation:
Public
Public
1 year ago
Dear Carlossoto07,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
