1Red Casino - Player experiences withdrawal delay at the casino.

Still waiting for my withdrawal. They do the standard routine of waiting hours after the withdrawal is sent to ask you to verify your account. Once the account is verified and you ask for the withdrawal again they take at least 2 days to even look at it. It could take longer because they still haven't done anything. They will probably find another reason not to send it. Customer service has no answers, only excuses. The chat robot says that the withdrawals can take up to 24 hours to process, but live chat make up their own timelines.

Do not use this casino. There are many other sites that are fair and will process withdrawals in a reasonable time.

Their laughable excuse for the delay is that they are receiving so many requests. Imagine that.... So many withdrawals that they can't keep up.. How do they have all the money to pay out all those requests.. Do they think we are stupid?

Avoid at all costs!

Hello Confusingseeker,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I placed the withdrawal and they waited for hours before telling me I had to be verified, wasting time. The verification went quickly and as soon as I was verified I re-requested the withdrawal and it took exactly 48 hours for the withdrawal. I have now received the money but the misinformation and the complete games that they play hoping that you cancel the withdrawal is absurd. All of this was with real money. I didn't have any bonuses. I think this complaint is done, now it's just to make sure that others know what they are getting into when using this site.

Dear Confusingseeker,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru