HomeComplaints1ACasino - Player’s experiencing problems with some games.

1ACasino - Player’s experiencing problems with some games.

Amount: €20

1ACasino
Safety Index:Very low
Submitted: 10 Sep 2020 | Case closed : 24 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is complaining about a game. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Trying to get into this game thank you for your time

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Public
3 years ago

Dear Karen,

Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more information about your problem? Which game are you trying to enter? What is the exact issue with it?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Karen,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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