The player from Australia is complaining about a game. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Karen,
Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more information about your problem? Which game are you trying to enter? What is the exact issue with it?
Looking forward to hearing from you.
Best regards,
Kristina