1ACasino - Player is inquiring help.

Amount: €20

1ACasino

Safety Index:Very low Submitted: 24 Jan 2021 | Case closed : 09 Feb 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria is having problems with activating a bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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Adelina

Visitor

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3 years ago

OriginalTranslation

Hello, I don't know where to enter the bonus code without a deposit

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Adelina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Are you sure your complaint is about the 1ACasino? This casino was closed months ago. Which bonus are you trying to activate? Have you tried contacting the casino and asking for help?

Looking forward to hearing from you

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Adelina,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.