11ic Casino - Player's withdrawal request delayed by over a year.

Will you dispute this amount against this Scammer.

This Scammer is not paying withdrawal instead of it buying the paid review and scamming the people.

Can you do anything against this Scammer.

Dear Grapsh,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 11ic Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I have deposited and played in this Casino and won the big Amount of 6300 which is very big amount for this Scammer Casino.

After 2 days on hold withdrawal i contacted to 11ic Scammer and ask to pay my withdrawal.

They asked now to Provide the KYC documents. I have provided now after that they have started saying you have Multiple ID. Which i don't have.

After 2 days they have no idea that is my account or not they only say the both accounts have same name as mine and no other proof of that.

They said that you have been playing from your other id and you have withdrawn too.

And the shocking fact is the account number they have provided i never have an account in that bank.

Now its been 3 years from the day I have review on other platforms Rather than showing any proof of Holding the Multiple ID.

Instead of any proof they have only reported my review back to back.

And i have done some investigation about the company.

Company have 92% of negative reviews on other platforms but all of them reviews are reported them as not a genuine experience.

Could you believe that a company have 92% negative customer and i think i will have reasons of not getting withdrawal is Multiple ID no its the Scammer intention.

Will you help me out sir against this Scammer.

By the way i love your website from from font to design and the topmost services you had replied on my complaint earlier.

Dear Grapsh,

Didn't the casino by multiple ID mean multiple accounts in this casino? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Communication screenshot sent

Thank you Grapsh for all the information provided. As we will require more detail from the casino, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Is there any update regarding complaint

Hello there,

Thank you Grapsh for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 11ic Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Grapsh, I was in contact with the casino representative and was provided with evidence of multiple accounts. I was also given more information about the situation, you have failed your KYC and call verification, and you were asked to provide further information which you didn't, and were uncooperative during the process. With this in mind, I believe the blocking by the casino is justified and your complaint will be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter