11ic Casino - Player’s winnings confiscated due to inconsistent IP detection.

The staff at 11ic game evidently don't apply any brainpower when figuring out which phone was used for deposit and login – they never verify it. Then they complain that the IP address has changed. That's not how things work. Don't they lock every individual's IP address? Then, when they don't intend to dispense the amount, they come up with all sorts of excuses claiming this issue and that issue. That's also not how things work. Because of their negligence, my entire amount got swallowed up, along with the additional amount I was made to deposit.

Dear pparimal478,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 11ic Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear pparimal478,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.