10Cric Casino - Player’s deposit has never been credited to his account.

Dear Jasinakumaritilak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

This is clearly shown sucessful from my side but still I did not get in my casino wallet ,

And also bank said that transaction was successful, and successfully credited to that upi I'd , so please recofirm with your provider ,they surely received my funds..

And 1 more thing , upi transaction shows sucessful then it is successful, it never refund to bank.

Thank you for your reply, Jasinakumaritilak. Do I understand correctly that according to your bank, the deposit was credited to the casino's UPI? Or was it credited to your UPI? Have you tried contacting UPI?

My deposit is successfully transferred to casino's upi , and I also contacted to bank they said it done and successful from bank side and it is credited to upi , that is clearly said by bank , and if upi deposit is successful done then it is credited to casino's upi.

#10cric fraud casino , #fraud10cric

#scam 10 cric

Please forward all the relevant communication between you and your bank to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear Jasinakumaritilak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

my deposit not added on my 10 cric account and also not refunded to my bank , i have sended 1 month full transaction statement on mail on 10 cric , but not any response from 10 cric

#fraud-10cri , #scam company 10 cric

Please note I still have not received the information I requested in my last message.

Dear Jasinakumaritilak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.