The player from Czech Republic had requested a withdrawal of 2988 euros on May 7th, which had not been processed up to that date. Upon querying his issue, the Complaints Team had sought to gather more information regarding his account status and the nature of his winnings. However, the player later asked to cancel his complaint. Consequently, we had to reject the complaint as per the player's explicit request.
Zodiac Casino - Player experiencing a withdrawal delay.
Amount: 75,000 Kč
Zodiac Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I requested a withdrawal of 2988 euros but nothing has happened until today, since 7.5.
Can you help me?
Thank you, Erich
Automatic translation:
Public
Public
5 months ago
Hello krasnyletnyden,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zodiac Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
