HomeComplaintsZodiac Casino - Player experiencing a withdrawal delay.

Zodiac Casino - Player experiencing a withdrawal delay.

Amount: 75,000 Kč

Zodiac Casino
Safety Index:High
Submitted: 10 May 2024 | Case closed : 20 May 2024
Case closed Our verdict

Other

REJECTED

Case summary

6 months ago

The player from Czech Republic had requested a withdrawal of 2988 euros on May 7th, which had not been processed up to that date. Upon querying his issue, the Complaints Team had sought to gather more information regarding his account status and the nature of his winnings. However, the player later asked to cancel his complaint. Consequently, we had to reject the complaint as per the player's explicit request.

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6 months ago
Translation

I requested a withdrawal of 2988 euros but nothing has happened until today, since 7.5.


Can you help me?


Thank you, Erich

Automatic translation:
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6 months ago

Hello krasnyletnyden,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zodiac Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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6 months ago

Dear krasnyletnyden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago
Translation

Cancel the request

Automatic translation:
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6 months ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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