Zipang Casino - Player’s account has been closed and winnings confiscated.

On July 18th, after making my sixth deposit as part of the welcome bonus, I deposited $1500 and won. I met all the bonus requirements in accordance with the terms and conditions, yet despite my KYC being approved, my withdrawal request was not processed. On July 25th, my account was suspended under the accusation of being a duplicate, and my winnings, except for the deposited amount, were confiscated. All my inquiries have been ignored. Additionally, I can't log into my account as it has been suspended. I submitted a withdrawal request for my deposit amount, and even that was pending for over a month, only being processed on September 17th. As my inquiries were finally addressed and there's no longer a risk of having my remaining balance confiscated, I am filing this complaint.

Dear Natural114,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zipang Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please share any supporting communication between you and the casino regarding the issue, including the communication containing the allegations against you? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas