ZetCasino - Player's withdrawals are delayed and account closure denied.

On March 22nd, I made a withdrawal of 800e, the next day another 800, and on the 24th another 800. Since then, I have not received anything! Moreover, they made me lose 2400 as on March 26th I requested to close my account due to gambling addiction and the casino refused, saying they would cancel all my winnings in such a case. I believe they are doing everything possible to avoid paying.

Hello Alano83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Thank you very much for the quick response: I asked in chat for verification in order to speed up the withdrawal and I don't need anything. Winnings are all without any type of bonus. I spoke today and no one can tell me when I will receive these blessed withdrawals. Their conditions speak of a maximum of 5 working days and have passed

I would add that thanks to their refusal to close the account due to gambling addiction, I lost €2,400. They leverage delaying withdrawals to make you lose everything

Hello Alano83,

Can you please clarify when exactly did the casino close your account or it is currently still open?

Dear Alano83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.