HomeComplaintsZetCasino - Player is unable to access account to withdraw funds.

ZetCasino - Player is unable to access account to withdraw funds.

Amount: Can$2,653

ZetCasino
Safety Index:Very high
Submitted: 01 Oct 2023 | Case closed : 17 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

12 months ago

The player from Ontario is experiencing an issue with Zetcasino — upon attempting to log in for a withdrawal of $2653, the player is automatically logged out. Player stopped responding to our question therefore the complaint was rejected.

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1 year ago

Hi


I have been using Zetcasino gambling site and now when I try to login they kicked me out. I just want to withdraw the money I have there $2653, but they logged me out. Complete scam. Plz help me get my money back. Thanks


Ilanfilefile

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1 year ago

Dear pay4hw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Hi I have used the casino. Slots and games . Also I passed the verification. I have heard a lot of bad things about this website … others have been scammed. I need this money to pay rent and put food on the table. This is horrible.

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1 year ago

Thank you very much for your reply, pay4hw. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Hi I can’t contact the casino becaus they have kicked me out so I can’t go into live chat with them. They have done so with our warning.


thanks

ilan

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1 year ago

Thank you very much, pay4hw, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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1 year ago

Hello there,

Thank you pay4hw for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ZetCasino for their help in resolving this complaint. We would like to know why was the player blocked and what can we do to help them withdraw their winnings.

Thank you!

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1 year ago

Dear all,


Thank you for reaching out!


Please be informed, that the customer's account was closed in accordance with the following point of our Terms and Conditions, accepted by the customer upon registration:


3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.


After checking the customer's account, however, we see that there is no active balance, as all the funds have been manually withdrawn to the customer's bank account on the 7th of July. We kindly ask you to confirm that no funds have been received, and inform us, so that we can investigate further.


Thank you in advance.


Best regards,

ZetCasino Customer Suppor

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1 year ago

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Hi I didn’t receive any money. They are lying, they have been a fraud from the start. Check their Google reviews you will see. SCAMMMN

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1 year ago

Dear all,


In order for us to check the transaction further, we have sent an email, requesting the Bank statement from the customer for the months of July and August.


Looking forward to your return.


Sincerely,

ZetCasino Customer support

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1 year ago

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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