The player from Norway successfully deposited 500 NOK with a 300% bonus but found his balance depleted after playing. Despite having proof of the deposit, he received no response from support after multiple attempts to contact them. The player confirmed the deposit was credited and that it was his first deposit at the casino. After multiple requests for further communication and evidence, no response was received from the player. Therefore, the complaint was closed due to lack of cooperation, with the option to reopen if the player chose to resume communication.
Norsewin Casino - Player’s funds have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: 500 kr
Norsewin Casino
Safety Index 3.1 Very lowCase summary
Discussion
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7 months ago
I deposited 500nok with a 300% deposit bonus by credit card, And it was successful. I saw I had 1999nok in my balance and went on a hacksaw slot, and it was gone. Support is not answering I have sent multiple mails and reached out. I have proof of deposit.
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7 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 months ago
Dear Moves666,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Norsewin Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Has the deposit been credited from your credit card, please?
- Have you previously made any successful deposits at this casino?
- How long have you been a player at this casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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7 months ago
Yes I have been credited from my credit card. No it was my first deposit. It was my first time
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6 months ago
Dear Moves666,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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6 months ago
Dear Moves666,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
