Ybets Casino - Player’s winnings have been confiscated.

Hello, I played a free bonus of $10 and met the requirement of wagering up to $1,000. I reached the set amount, and the minimum withdrawal was $40. When I went to withdraw, they asked me to make a deposit. I made the deposit, then proceeded to withdraw, and they canceled the withdrawal. Once canceled 😡, they took all my winnings, my money from the bonus, and my deposit. They are shameless, and they told me it was because of a multiple account issue. I did not create any multiple accounts. I need them to give me my winnings, totaling $41.25, which I withdrew in crypto USDT via the Polygon network.

Dear Bigpoker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Did you use a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, I will answer your questions step by step.

1) I have my personal device, therefore no one can use it

2) I don't use VPN

3) They did not ask me for KYC since the casino says that it makes payments without KYC verification, they never asked me for anything, in fact, when registering on their casino page, a registration form is filled out where only the email and password are requested and nothing else and the user is automatically created, it is the one I enter and appears in my photo, I passed, they did not ask me for my first or last name, date of birth or address, nothing, it is a page that establishes a kind of anonymous registration and its withdrawals are without KYC.