The player from the United States had his bonus winnings withheld due to unfinished wagering requirements. Player’s complaint has been resolved successfully.
Yabby Casino - Player’s winnings have been withheld.
Amount: $50
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Yabby sent me a free 20 spin offer, after winning just under a dollar in free spin funds the playthrough was shown as $39 and some change.
After playing I managed to meet the play through and had a balance of $67. When asking the what the max cash out was via chat I was informed that I had not met the wager. My account shows it was met via the account balance and there is no place within my account to check said requirement that wasn’t "met".
Theyve declined my withdrawal request for the above mentioned funds.
The chat associate says I need to contact them via chat in order to see what is still remaining. I have account screenshots and screenshots of the chat session.
Ive deposited via Btc previously but this would be my first cash out.
please help- thanks!
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1 year ago
Dear shawntizzle17,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have received and played? I would like to check the terms and conditions.
Additionally, if there’s any relevant communication or supporting evidence, please forward it, ideally with your game history, to petronela.k@casino.guru.
I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
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1 year ago
I contacted Yabby and let them kNow I filed a complaint. The new representative advised I only had $16 in playthrough to meet vs. the 137 the previous representative tried to tell me.
After letting them know I was verified and had deposited several times with their sister site casino extreme and some back and forth about verification they sent me my $50 winnings.
the complaint has been resolved. Thanks!
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, shawntizzle17, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
