The player from the US was facing a delay in the verification process of his ID, which was preventing him from making a withdrawal. He had submitted his ID for verification three days prior and had not received any update from the casino. The Complaints Team had extended the timer for response by seven days, but due to a lack of further communication from the player, the complaint was ultimately rejected. The player, however, retained the option to reopen this complaint in the future.
Yabby Casino - Player's account verification is delayed.
Amount: ??
Yabby Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
I send in my id to be verified it been a few days i need someone to help me so it can be done can u give me info or have someone do it for me so i can withdraw.
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10 months ago
Dear angelvelazquez4848,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
My problem is that my id hasn’t been verified I send it in 3 days ago 1/19/24 and it hasn’t been verified yet I send everything good for it any way u can get it verified for me thanks so far they haven't told me anything about my documents..they just ask to wait..but this has 3 days and they say they don't have access to the verification department
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9 months ago
Hello angelvelazquez4848,
- Have there been any developments since our last conversation, please?
Thank you.
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9 months ago
Dear angelvelazquez4848,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
