Wintrillions Casino - Player's winnings are denied by casino.

Hello, good day. I won and they didn't pay me anything. They told me that supposedly, the money is not in my account. I won, and now they don't want to pay me anything because they scam people. They don't want to pay anything if we win and they don't want to return what we won. Absolutely, I won, and they don't want to pay me because they say that I have nothing in the account. I'm a single mother and I need that money. Whatever it is, it all adds up - 10 pesos, 20, 40, it all amounts to providing a plate of food for my children 🥲

Hello luzfranchesca2001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wintrillions Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? What explanation did they provide regarding your winnings?

Looking forward to your answer.

Regards,

Nick

Dear luzfranchesca2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.