The player struggles to deactivate his account as the casino is requesting his request. The complaint was resolved as the player account got closed.
Winstoria Casino - The player struggles to deactivate his account.
Amount: €1
Winstoria Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello please help me the casino does not want to delete my account they are just rip offs and money collectors for me.
I WANT THE ACCOUNT DELETED NOTHING ELSE!!
Automatic translation:
Public
Public
2 years ago
Dear Eule55,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Winstoria Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
2 years ago
Translation
Hello, I just don't want to play in this casino anymore, I've lost about 2000 euros, that's enough for me, I hope Casino Guru will help me because the casino doesn't comply with my request to close it. Every player on this earth can close their player account very easily!!
Automatic translation:
Public
Public
2 years ago
Translation
FINALLY CLOSES THIS COLLECTION SHOP FOR ME THAT CANNOT BE WHAT IT IS.
OR TELL ME THE ADDRESS OF THE REGULATORY AUTHORITY..........
Automatic translation:
Public
Public
2 years ago
Dear Eule55,
Did you request for a self exclusion through the e-mail or casino live chat?
