The player struggles to deactivate his account as the casino is requesting his request. The complaint was resolved as the player account got closed.
Winstoria Casino - The player struggles to deactivate his account.
Amount: €1
Winstoria Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello please help me the casino does not want to delete my account they are just rip offs and money collectors for me.
I WANT THE ACCOUNT DELETED NOTHING ELSE!!
Automatic translation:
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1 year ago
Dear Eule55,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Winstoria Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
1 year ago
Translation
Hello, I just don't want to play in this casino anymore, I've lost about 2000 euros, that's enough for me, I hope Casino Guru will help me because the casino doesn't comply with my request to close it. Every player on this earth can close their player account very easily!!
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1 year ago
Translation
FINALLY CLOSES THIS COLLECTION SHOP FOR ME THAT CANNOT BE WHAT IT IS.
OR TELL ME THE ADDRESS OF THE REGULATORY AUTHORITY..........
Automatic translation:
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1 year ago
Dear Eule55,
Did you request for a self exclusion through the e-mail or casino live chat?
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