Winsmania Casino - Player's withdrawal is delayed due to additional documentation request.

Hello there. This casino does not want to pay me. They sent an email over a week ago stating that my document had been checked and wishing me luck, but when I asked for a withdrawal, they suddenly wanted documentation from the reverse side of my passport. This seems suspicious and I think they are reluctant to payout for some reason. Please help me.

Dear vanya.tkach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

NO

they still won't let me withdraw my money!!!

Hi vanya.tkach,

• Could you please advise if you provided the documentation from the reverse side of your passport as requested?
• Were there any other requirements that you should follow to verify your account?

Thank you.

I provided a photo of the reverse side of the passport. They didn't ask for anything else and I can't withdraw the money in the future and no one can explain anything, they don't answer me!!!

Hello Ivan,

Our team was checking your play history and your withdrawals were rejected due to that reason. After checking, we have detected that you have used value betting. Offered odds were higher than real odds for the next match Championship of Burundi. A League" - "Bumamuru vs Inter Star". You have made 2 tickets for this match b13fa65e-2d50-4260-9727-b93aaf78fe4a and ba7fa3e6-96ef-4c5b-b764-450dd07f2046. Both tickets' bet amounts are refunded and all net win accumulated after these 2 bets are cut off from your balance. YOur current balance is 59.07 USD.

Please do not use again a value betting, in case of it, your account will be closed permanently.

swindler!!!!!

Hello Ivan,

Our team was checking your play history and your withdrawals were rejected due to that reason. After checking, we have detected that you have used value betting. Offered odds were higher than real odds for the next match Championship of Burundi. A League" - "Bumamuru vs Inter Star". You have made 2 tickets for this match b13fa65e-2d50-4260-9727-b93aaf78fe4a and ba7fa3e6-96ef-4c5b-b764-450dd07f2046. Both tickets' bet amounts are refunded and all net win accumulated after these 2 bets are cut off from your balance. YOur current balance is 59.07 USD.

Please do not use again a value betting, in case of it, your account will be closed permanently.

Hi vanya.tkach,

Do I understand correctly that you only engaged in sports betting?

Thank you.

that's how I made bets on sports in online betting out of laziness

Thank you, vanya.tkach, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.