HomeComplaintsWinny Casino - Player’s struggling to withdraw their winnings.

Winny Casino - Player’s struggling to withdraw their winnings.

Amount: €900

Winny Casino
Safety Index:Above average
Submitted: 07 Jan 2022 | Case closed : 26 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Netherlands is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

winny does not pay my money 900 euros from December 25, 2021

Automatic translation:
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2 years ago

Dear rockykovac6,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

my account is also blocked I have sent all documents 10x but they do not pay me

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

I won't let it go until I get my 900 otherwise I'll make them black everywhere and get a lawyer

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear rockykovac6,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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