Name: Winna Casino Review
Item: Winna Casino
Rating: 8.9
Author: Pavel Kaczynski

OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Pavel K.

04/2026

Read our Winna Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

High withdrawal limit
Live dealer games are available
Nice website

No welcome casino bonus

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (58)

Payment methods

Show all (12)

Transaction limits

Withdrawal limits

$10,000

per day

Win limits

Unknown

Language options

Website

Available in 2 languages

EnglishTurkish

Live chat

Available in 1 language

English

Customer support:

Available in 1 language

English

Licensing authorities

New Brunswick (TGC)
Verified

Casino screenshots

Winna Casino Review

Winna Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Winna Casino has a High Safety Index of 8.9, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Take a look at our full Winna Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of Winna Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Winna Casino review, we carefully went through and inspected the Terms and Conditions of Winna Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Winna Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

To our knowledge, Winna Casino is absent from any significant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All of that, together with other factors considered in our review, has resulted in Winna Casino having a Safety Index of 8.9, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

T&Cs of Winna Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Winna Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Winna Casino player complaints

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found no relevant complaints about this casino.

Winna Casino user reviews and feedback

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 19 user reviews of Winna Casino in our database, it has a Good User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Company information and licenses of Winna Casino

Winna Casino is in the ownership of GG GAMING SOCIEDAD DE RESPONSABILIDAD LIMITADA and has an annual revenue estimate greater than $100,000,000. Based on the revenues, we consider it to be a very large online casino.

Winna Casino holds a gambling license in New Brunswick issued by Tobique Gaming Commission.

Withdrawal limits, win limits, and payment method options

Winna Casino supports 12 payment methods. This includes: Bitcoin (BTC), Dogecoin (DOGE), Binance Coin (BNB), USD Coin (USDC), Ripple (XRP), Tether (USDT), Dai (DAI), Tron (TRX), Solana (SOL), Toncoin (TON), Litecoin (LTC), Ethereum (ETH).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
USD 10,000 per day	No win limit

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Winna Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7
Turkish

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Winna Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Winna Casino as good.

Winna Casino slots and casino games

Winna Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 58 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Evoplay, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Iron Dog Studio, Belatra Games, Relax Gaming, Bullshark Games, Sneaky Slots, Smartsoft Gaming, Fantasma Games, Casino's Own Original Games, Platipus, Trusty Gaming, Backseat Gaming, Ace Roll, Spribe, Gamomat, OneTouch, TrueLab Games, NowNow Gaming, SlotMill, Onlyplay, PG Soft (Pocket Games Soft), Penguin King, VoltEnt, Animo, Fugaso, Skywind Group, Peter & Sons, AvatarUX, Retro Gaming, Kitsune Studios, 3 Oaks Gaming, Gamzix, Kalamba Games, Shady Lady, Popiplay, 155.io, Clawbuster, Just Slots, Hacksaw Gaming, Print Studios.

Bonuses and codes offered by Winna Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.

Sadly, there are now no bonuses available from Winna Casino stored in our database.

Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.

Company info

Owner GG GAMING SOCIEDAD DE RESPONSABILIDAD LIMITADA
Operator GG Gaming LLC
Established 2024
Estimated annual revenues > $100,000,000

Casino Bonuses

Winna Casino bonuses

Browse all bonuses offered by Winna Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of Winna Casino

This is a place to share experience with Winna Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 19 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Smeken

Bronze

Sweden

• yesterday

I loved this casino before but the VIP bonuses are low and the VIP hosts are impossible to get a hold of or they ignore you. I’ve wagered over $750.000 in 6-7 months so I think I’m worth more than to be ignored

Fast withdrawals

Vip host ignores you

ballisticDevvers

Bronze

United States

• 2 weeks ago

Stumbled on Winna sometime ago when it was still pretty new and honestly didnt expect much. Crypto casinos were kinda sketchy back then, (still are lol), but this one felt kinda bit different. Site loaded cleanly and had no bloat unlike other casinos I've been. Game were mid at first ngl but they kept adding good stuff and now the library is actually pretty solid. They even got Evolution live tables now and crash games.
Now about Withdrawals, they are actually pretty fast. Only thing I keep hoping for is fiat payment options cuz not everyone is deep in crypto. other than that, no complaints for me.

CryptoXearo

Silver

United States

• 2 weeks ago

Getting started was really easy since there’s no KYC required which I liked right away. It’s been a pretty smooth experience so far. Deposits and withdrawals have worked fine for me and payouts usually come through fast, which is always a big plus.

There’s a good variety of games too. I personally keep going back to Keno because it’s simple and quick especially when I just want to play something without thinking too much ;D. Even though it’s still relatively new, it already feels on par with some of the more established platforms I’ve tried.

Overall, it feels reliable and easy to use and I haven’t really run into any issues so far. Definitely a chill platform to play on.

munioAlonzo

Silver

United States

• 3 weeks ago

I mostly play their winna original games, my fav is coin climber and roulette... It's a good way to kill time while waiting. Deposit is fast and withdrawal time is acceptable. Web design is nice too, you can easily find where to go and which to click.

nice games

chen45

Bronze

Japan

• 3 weeks ago

winna.com is a scam !
they pending my withdrawal for a week !
The support doesn’t work for me

Can’t withdraw

JusticeUnjustified

Bronze

Czech Republic

• 3 weeks ago

I usually play monopoly and black jack by evo but I can't believe that I am enjoying playing mines lately! It brings back childhood, the excitement! Their games are pretty self explanatory, they also have an article that you can read if your a beginner. I don't have any issues with deposits or withdrawals, some slight delay maybe every now and then but it didn;t cause any problem. Win rate is pretty normal, didn't notice any unfairness, just normal losses if you're into gambling.

game selection

BestAtDawn

Bronze

Philippines

• 4 weeks ago

I've been playing at winna since it was release last 2024. As a beginner in crypto casino that time, their website was easy to navigate, it's direct and the design in sleek. Their games were limited back then but they were able to add more eventually so now you can choose from a lot of options. Didn't have issues with deposits and withdrawals, sometimes just slight delay but not really a problem delay. I've been sending feedback to them that maybe they can add more payment option other than crypto, that would be great since not all people prefer crypto.

ColdWalletGuy

Bronze

United States

• 1 month ago

I have to use VPN to access winna.com, I tried it as recommended by my friend. I was able to register and deposit very fast, didn't ask for unnecessary info. I was able to withdraw fast as well but it's just small amount not sure with bigger withdrawals. Their variety of games small compared to other casinos maybe because they are still new. Overall it's okay for beginners.

easy deposit
fast withdrawal
easy registration

slow customer service
only accepts crypto

neonDrift

Bronze

United States

• 1 month ago

I really like the interface, very easy to use especially for beginners. Been playing keno and I am loving it! So far I have no issues with payouts. It's actually very easy to cash out my winnings.

Great Design

vff2

Bronze

Mexico

• 1 month ago

fun casino. good selection of games and some interesting bonuses. crash is really fun. the chat can get quite degenerate...

no hassle signup
accepts crypto
easy withdrawals

no fiat payments
no credit card payments
you need to signup with crypto
degenerate chat function

YT_CryptoPlay2023

Bronze

United States

• 3 months ago

What I like most about Winna.com is how easy the signup and deposit process is. I was able to create an account and fund it with crypto in just a few minutes, without complicated verification. The site is clean and easy to use, so getting into the games was quick and hassle-free. Overall, a very smooth crypto casino experience.

Fast withdrawals
Privacy protected

Lilgoose

Gold

Romania

• 3 months ago

for me the best casino at the moment, I mention there are a few things to change, you need to change vip host because it is impossible to get in touch with them. then you would have to give the codes with a smaller amount but more claims so that everyone can get them, yes add new providers, otherwise top. congratulations Paul for the work done.

Instant withdrawals The best VIP program Flawless page

Vip host

Ryslan6480

Bronze

Philippines

• 5 months ago

I'm completely ignored by support. They don't respond to chat, emails, and generally refuse to communicate.

My withdrawal requests were rejected without explanation, and no one tells me what I need to do to get my money back.

If you want to lose your money, use this site.

I'm very disappointed with Winna's performance and their treatment of players.

At first everything was fine, I topped up 3 times
Beautiful website

Complete disregard from support.
they don't withdraw money

Jay093xx

Bronze

United Kingdom

• 6 months ago

Here's the revised version with that addition:

This site is a complete hoax. They claim to be responsible and fair, but the reality is the opposite. Customer service requests are routinely ignored, and you'll only receive replies when it's convenient for them.

They advertise a commitment to safer gambling practices and claim their staff are regularly trained to monitor and prevent financial harm. However, when I informed them via message about my gambling addiction, it took until Monday evening to get any acknowledgment. When they finally responded, an agent named Alexis simply directed me to the self-exclusion tool. Then another agent appeared asking if I wanted my account closed. I declined until I could receive a refund, as I had uploaded documents proving my gambling addiction and other mental health issues. I also explained personal circumstances that I believed warranted a refund of my deposits.

For these reasons, I strongly believe they should refund my deposits. Where safer gambling and vulnerable customers are concerned, they have proven they are not responsible by waiting until Monday to respond to my disclosure about gambling addiction—a delay that allowed me to continue depositing and losing money during that time.

Over eight months, I've lost $3,500 on this site without ever withdrawing any winnings—I haven't profited at all. There have been numerous suspicious incidents with bonuses. For example, they conduct site maintenance at the exact time they issue monthly bonuses, which seems like a deliberate tactic to generate more profit and reclaim bonuses they've just given out. I have screen recordings showing games crashing an unusual number of times.

When I finally got their attention about these crashes—which took an absurd amount of time—I spoke with LiamWinna on Telegram, who acknowledged the issue and agreed my concerns were valid. As a goodwill gesture, they credited $140 to my account, which I immediately lost back into the system. When I raised another complaint, I was told to leave a positive review on Trustpilot in exchange for a bonus. This is completely untrustworthy behavior.

Like many others have said, the games appear to be rigged. I have screen recordings and screenshots of my gameplay and conversations with staff members like Alexis and Edward, who are clearly untrained, unresponsive, and refuse to provide meaningful assistance.

They are still ignoring me, so I am now looking at escalating this matter further through the appropriate regulatory channels and gambling dispute resolution services.

Anadoloroman

Bronze

Greece

• 6 months ago

Scammers my $2000 withdrawal is permanently stuck and they refuse to pay me out, what a joke stay away.

Unresponsive support
Money withheld

Winna Casino

Your account was involved in fraudulent betting activity which also got clearly communicated with you.

Cdh27530

Bronze

United States

• 7 months ago

Its become the only online casino I deposit to. I love Winna and I dont cash out evdrytime but I have had a couple $1,000+ and they were in my crypto wallet in minutes

Instant withdrawals, friendly customer support, a huge variety of games to play

None

Winna Casino

Thank you for the good review. We are proud of our instant withdrawal rate of over 99% even for huge amounts, always in your wallet in minutes if not seconds.

Kamui

Silver

United States

• 8 months ago

The winna site is a scam site that only cheats and takes your money. When you win, they don't pay you your money and block your account. Please share this so that the community knows. They even block support and don't respond to users. They don't give any bonuses to users. They don't give any compensation to users who lose a lot. The level-up is completely false. All the advertisements are false. Please be careful.

Winna site Scam

Winna Casino

There is no registered account on our website with your provided email address so I'm unable to check what happened here. Please provide your username or send an email to bennett@winna.com

RobFord

Silver

Colombia

• 9 months ago

Good morning,
I’m a well-known player in the crypto casino community, VIP at many platforms, and I’ve decided to try out Winna.

Visually, it’s very appealing; the site’s layout is clear and not overwhelming. As for promotions, I have nothing negative to say at the moment — they are very interesting. Regarding withdrawals: excellent — the execution speed is impressive, even with large amounts.

The house games at 20% could be reconsidered, but overall I’m satisfied, especially because the weekly and monthly rakeback is very rewarding.
Customer service is fine. The VIP manager is excellent and friendly — not robotic or emotionless with preset responses like in other casinos that start with R and end with T.
Active chat and constant rain.

Engaged Discord and a Telegram group with plenty of codes, although limited and they run out quickly.

All in all, compared to other casinos, everything is going well so far.

(I’d like to point out that this is my current evaluation. I reserve the right to change it in the future should anything go wrong.)

fast withdrawals
quick dedicated support
great weekly rewards
great monthly rewards
great rakeback rewards

Winna Casino

Thank you for the great feedback Robford! We're working on the things you mentioned we could improve. Glad to hear you're having a good experience.

Silence1337

Bronze

Germany

• 9 months ago

I never thought I’d have to write this, but here we are. After actively promoting Winna and bringing in over 20 affiliates through my personal referral link, my account was suddenly suspended with zero warning and no clear explanation. I was vaguely told it was due to "bonus abuse," but no proof or further clarification was ever given.

What makes it worse:

The Live Chat support that was once responsive has now gone silent as soon as I mention my case.

The "hosts" I used to speak with now completely ignore me, despite having previously encouraged my activity.

I’ve sent multiple messages, yet received no meaningful reply or even basic customer support.

There is no fair appeal process. No accountability. Just a ban and radio silence.

I’ve always played by the rules and invested time and trust into this platform. The way I’ve been treated now feels like a complete betrayal. If this can happen to someone who helped build the community, it can happen to anyone.

Be warned: Once they decide to cut you off, they ghost you. No support. No fairness. No transparency.

Nothing its Scam obviously

Watch below

Winna Casino

Your account was involved in bonus and affiliate program abuse. This was also explained to you by Live Support.

Your total profit on Winna is $4,580.82 and there is no balance locked in your account at the moment so calling us a scam is not understandable. All your withdrawal requests in the past were processed instantly.

Safety Index explained

Safety Index of Winna Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Winna Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
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Complaints about Winna Casino and related casinos

(33)

33All1Opened0Unresolved10Resolved22Rejected

Complaints directly about Winna Casino

Current status Waiting for Casino Guru to reply 5d 10h 30m 26s

Player’s account has been closed and funds confiscated.

The player from Quebec had their account closed after reaching Gold VIP status and experiencing a series of withdrawal issues, with around 700 USDT owed to them due to declined withdrawals and confiscated balance. After contacting support, they received a message stating that the account was closed by management without further explanation and were banned from the chat.

Read moreRead less

Opened Submitted: 03 May 2026

Our verdict Insufficient evidence from player

Player's deposits are requested after self-exclusion.

The player from Canada had permanently self-excluded from the casino. At a later stage, their account was reopened following communication with the casino, after which they lost $7,506.04 USD within three days of playing. The player subsequently requested a refund, believing this situation constituted a breach of the casino’s responsible gambling obligations. We investigated the case thoroughly; however, we found no evidence that the player had explicitly informed the casino about a gambling problem at the time of requesting the permanent self-exclusion. It is important to note that permanent self-exclusion does not necessarily imply problem gambling unless this is clearly communicated. Additionally, there was no sufficient evidence demonstrating that the casino had violated its responsible gambling policy when the account was reopened. Consequently, due to the lack of proof that the casino was made aware of the player’s gambling problem or that it breached its obligations, the complaint was closed as rejected.

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Closed Submitted: 31 Mar 2026

Disputed amount: 7,506 USDC

Our verdict Other

Player’s account is closed due to self-exclusion.

The player from Canada had opted for a permanent self-exclusion from the casino three months prior but was unable to reopen her account despite making further deposits. She felt that responsible gambling measures were not being taken seriously. The casino explained that the account had initially been self-excluded and later reactivated after a return-to-play assessment found no evidence of problematic gambling behavior, but the account had been permanently suspended again once gambling problems were explicitly reported. We clarified that permanent self-exclusion should not be lifted under any circumstances and requested a refund for deposits made after reopening. The casino disagreed, citing their responsible gambling policy and the player's activity after reactivation. Due to the player's repeated off-topic messages, the complaint was rejected based on behavior, not on the merits of the refund request.

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Closed Submitted: 18 Feb 2026

Disputed amount: $284

Our verdict Other

Player's account has been closed.

The player from Ontario reported that his casino account had been deactivated without notification or reason and he requested reactivation. The player had a large balance and pending withdrawals at the time of deactivation and claimed to have completed verification and played with his own funds. The casino stated the account was permanently suspended due to exploitation of a technical issue and voided bets, citing a breach of their Terms of Service. The player disputed intentional exploitation and requested evidence and an independent review. The complaint was rejected by the Complaints Team after the casino provided sufficient explanation for the account closure.

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Closed Submitted: 22 Jan 2026

Disputed amount: C$1

Our verdict Unjustified complaint

Player's withdrawal has been delayed.

The player from Japan faced issues withdrawing his winnings from Winna Casino, as his account had been locked and he was asked for KYC documentation. Despite submitting the required documents two weeks prior, he had received no response and felt ignored by the casino. He was concerned about the lack of communication and the delay in processing his withdrawal. After a thorough investigation and communication with the casino, it was concluded that the player had exhibited gameplay behavior inconsistent with fair play, involving an unfair advantage strategy. Consequently, the casino's decision to permanently suspend the account and confiscate the winnings was deemed reasonable and in line with its terms and policies, leading to the complaint being closed as unjustified.

Read moreRead less

Closed Submitted: 06 Jan 2026

Disputed amount: ¥1,500,000

Our verdict Unjustified complaint

Withdrawal of player's winnings has been delayed.

The player from Japan had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The casino had suspended his account due to a breach of policies, citing exploitative gameplay behavior and abnormal betting patterns as reasons. Despite the player's insistence on fair play and requests for evidence, the casino had provided documentation supporting their findings. After reviewing the evidence, we determined that the casino's actions were justified and rejected the complaint.

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Closed Submitted: 26 Dec 2025

Disputed amount: 600,000 USD₮

Our verdict Case closed

Player's VIP reward is being withheld.

The player from Massachusetts experienced issues with Winna Casino, where they withheld a $3,750 VIP transfer reward that had been agreed upon when transferring his Platinum VIP status. Despite having reached the required 500k wager milestone, the casino support dismissed his claims and failed to address the documented agreement, leading him to seek resolution and the issuance of the reward. We engaged with the player to gather detailed information and documentation about the agreement and communication with the casino. After reviewing the case and receiving confirmation from the player, the complaint was marked as resolved.

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Resolved Submitted: 07 Dec 2025

Disputed amount: $3,750

Our verdict Other

Player’s withdrawal has been delayed.

The player from India had been waiting for a withdrawal of 1200 USDC for three months, which caused delays in accessing his funds. The complaint was resolved by closing it as rejected after the casino confirmed that the withdrawal was suspended due to an investigation into card counting activity. The player was notified, and the funds were deemed illegitimate. During the suspension, the player lost the remaining balance through further betting, leaving no funds available for withdrawal. Consequently, the account was permanently suspended, and no further action was taken.

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Closed Submitted: 05 Dec 2025

Disputed amount: 1,200 USDC

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from Ireland requested a withdrawal over two weeks ago, but has not received it yet, despite cancelling previous withdrawals himself. After contacting his VIP host about the delay, he still hasn't received a response after expressing his intention to file a complaint.

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Resolved Submitted: 26 Nov 2025

Disputed amount: 2,023 USDC

Our verdict Player stopped responding

Player is experiencing difficulties with his withdrawals.

The player from the Philippines had pending withdrawal requests totaling $800.85, with the oldest request dating back 108 days. He had not received clear information from customer support regarding the status of his withdrawals. The Complaints Team had attempted to assist him but ultimately had to close the complaint due to his lack of response to inquiries. The player retained the option to reopen the complaint in the future should he choose to resume communication.

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Closed Submitted: 17 Nov 2025

Disputed amount: $500

Show more complaints (+10)

Discussion