The player didn't receive her winnings because she wasn't employed at the moment when she requested a withdrawal.
The player, Alina, made a deposit, played, and won around $20,000. The casino asked her to send in documents for verification. She sent those documents but they asked for an additional document of proof of her income. Since she was a student at that time, she didn't have those documents. The casino advised her to send her parents proof of incomes, so she did. But still, the casino kept asking for her proof of income. In the meantime, she got employed and sent her proof of income to the casino. After that, she was asked to translate the document and get it notary verified. She did so too, sent the documents, but the casino said that her income was not enough for her level of play. Alina became very frustrated and was looking for any kind of help. There is no further update on this case.
This complaint is from 1/2016
Disputed amount: $20,000
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