William Hill Casino Review

Players from United States Not Accepted
8.0 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-09-27T00:00Z  

We have conducted review of William Hill Casino based on reputation rating according to complaints along with casino features like payment methods, promotions or available games. William Hill Casino belongs to above average online casinos with some room for improvement. Read our review to find more information about player's complaints, withdrawal process or any available William Hill Casino bonus codes.

Blacklisted on
Casino Listings Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Allowed
Website
Language
English (+6)
Live Chat
Language
English
Email Support
Language
English (+6)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (29)
Game providers
Show All (17)
Owner
WHG Limited
Established
1998
Withdrawal limit
Not Limited
Licensing Authorities
Gibraltar
Good
United Kingdom
Perfect
Interesting Facts
  • Big casino targeting UK
Positives
  • No withdrawal limits
  • PayPal is one of the payment methods
Negatives
  • Questionable reputation
  • Company focuses on sports betting rather than the casino

Complaints about William Hill Casino (22)

We have conducted extensive research on the internet and as a result we have found following 22 complaints about William Hill Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give William Hill Casino a Good reputation.

Good Casino Reputation
Technical glitch
Black points: 4594
The player experienced a technical glitch while playing a game of roulette and lost all the winnings and deposit.
The player played a game of roulette and experienced a technical problem. When the player informed the casino about that, they asked him for proof. He/she deposited more money, just to give the casino a proof, and took screenshots of the issue, and sent it to the casino. The casino responded that there was no problem with that game, so he/she deposited more money, won, but lost again due to the same problem. The player also mentioned that he/she had a problem to sign in to the account and didn´t know how to play all their games either. The case remains unresolved.
 
This complaint is from 4/2014
Disputed amount: £2,735 (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 0
A player, Tammy, tried to receive her "invite a friend" bonus but was unsuccessful.
The player, Tammydoll from New Zealand, tried to receive a "refer a friend" bonus. She invited a friend, had a proof of the invitation, but she didn´t receive the bonus. After she contacted the chat, they informed her that they couldn´t find any information linking her friend to her referral. Tammy was disappointed and thought it happened due to a technical glitch.
 
This complaint is from 2/2016
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Technical glitch
Black points: 0
Natalie has not been credited her winnings due to the technical issue that happened while she played a slot game.
Emma, a player from the UK, played a slots game but she was not credited those winnings due to a technical issue. She became very frustrated and kept repeatedly contacting the casino, but never received a satisfying answer. The casino responded to this complaint but never resolved it.
 
This complaint is from 11/2016
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 0 black points in total
Delayed payment, status unknown
Black points: 2000
The player didn't receive her winnings because she wasn't employed at the moment when she requested a withdrawal.
The player, Alina, made a deposit, played, and won around $20,000. The casino asked her to send in documents for verification. She sent those documents but they asked for an additional document of proof of her income. Since she was a student at that time, she didn't have those documents. The casino advised her to send her parents proof of incomes, so she did. But still, the casino kept asking for her proof of income. In the meantime, she got employed and sent her proof of income to the casino. After that, she was asked to translate the document and get it notary verified. She did so too, sent the documents, but the casino said that her income was not enough for her level of play. Alina became very frustrated and was looking for any kind of help. There is no further update on this case.
 
This complaint is from 1/2016
Disputed amount: $20,000 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
The player complained about never receiving the winnings and the casino claimed that they did send the winnings already.
The player from Mexico requested a withdrawal but didn´t receive it. The casino claimed that they did send the winnings. The player told the casino that he/she also checked with the bank and they confirmed that no money was received. The casino again claimed that they did send the money to the player´s account. There is no update on this case.
 
This complaint is from 5/2015
Disputed amount: $40 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
The player did n´t receive his winnings because his withdrawal was sent to security with no update ever since.
The player from the UK wanted to try to play in this casino, so he deposited £10 and started playing and he won £500. When he requested a withdrawal, that was when all the problems started. The chat representative informed him that if he wanted to withdraw his winnings through the payment method he chose, Quickcash, he needed to make a deposit to that account and he would receive a code which he would use for a withdrawal. After the player followed these steps accordingly, the new problem begun. His withdrawal was sent to security and he needed to wait from 24-48 hours. Jamew18 asked to speak with the manager but the manager just confirmed these steps. The player went to the William Hill Casino personally just so he could prove his identity and that those winnings did belong to him. The casino representatives refused to tell the player anything. There is no update ever since.
 
This complaint is from 9/2018
Disputed amount: £460 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 200 black points in total
Insufficient evidence from casino
Black points: 2056
The player's account was closed and the winnings were confiscated due to bonus terms and conditions being breached without any relevant proof from the casino.
The player, OzMaster was a devoted player of William Hill Casino for many years. One day, he received an email where the casino asked him to send the documents verified by the notary, even though they were verified in the past successfully. He sent those documents multiple times via regular mail and email, but his account was still blocked. Every time he contacted the casino for an update, he kept receiving the same answer, to wait for little longer. This process took nine months and the player became frustrated mainly because he had €10,000 on his account. After multiple tries of ThePogg to receive an update on this case, the casino responded that the player breached bonus terms and conditions. They also used their Data protection and Internal policy as the excuse to not to present any proof. The player claimed that he never used any other bonuses but the cashback one. The case remains open and unresolved.
 
This complaint is from 7/2013
Disputed amount: €10,545 (bonus money)
Read more on: thepogg.com
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Uncertain case, good regulator
Black points: 250
The player's account was closed, the winnings were confiscated due to unproven reasons.
The player made a deposit of £,1,000 and won over £10,000. At the casino's sister casino, the player won another £10,000. Shortly after that, the William Hill Casino contacted the player and informed him/her that they had investigated the activity on the account and decided to confiscate the winnings and close the account. When the player asked of what was the reason, the casino sent him/her a list of their terms and conditions. The player didn't understand and is looking for any kind of help to gain the money back.
 
This complaint is from 8/2015
Disputed amount: £20,826 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 241
The player´s account was permanently closed after the documents for verification were sent to the casino.
The player, MUZZA1991, won around £5,515 while using the reload offers. The casino asked the player for documents for verification. He/she sent those in and shortly after that found out that the account was permanently closed and the casino´s decision was final. The player was confused and, unfortunately, disappointed. There had been no update ever since.
 
This complaint is from 3/2015
Disputed amount: £5,515 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 228
Extremely long and confusing withdrawal process.
The player, Vigilante from Canada, had an issue with receiving the two payments requested. The player did receive the withdrawal of CAD1,000 and the CAD2,500 was sent back to the account. After that, the player had no problem of playing and withdrawing the money but said that the case was still not resolved and he/she is still afraid to deposit more money. This case is very confusing but still, we believe that the player had no further issues with the William Hill Casino´s further withdrawals.
 
This complaint is from 8/2014
Disputed amount: Can$2,500 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 128
The player failed the document verification.
The player made a deposit of an unknown amount and won around €1,200. When the player requested a withdrawal, he/she was asked to send the documents for verification. The player sent those in but was informed that the documents failed the verification. After that devastating information, the player sent over thirty photos of different kind of documents from every point of view and angle. The case remains unresolved.
 
This complaint is from 11/2015
Disputed amount: €1,200 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
Joszef complained about not receiving his "invite a friend" bonus due to the management decision.
The player, Joszef, invited his friend to the casino and was supposed to receive the "invite friend" bonus. The casino refused to award him the bonus due to not being eligible to the promotion as decided by the management. Joszef received such a bonus in the past with no issue and that is why he didn´t understand why he couldn't receive one this time. There is no update about this complaint.
 
This complaint is from 7/2014
Disputed amount: €50 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
The player´s account was closed due to mismatched details on the card and the account.
The player used her partner´s card to make a deposit of £600 and won £2,000. Her winnings and deposit were confiscated and the account was closed. When she contacted the chat, they informed her that the details on the card didn´t match the details of the account. The casino also found out that the same card was used in a different account which was closed due to self-exclusion. According to the casino´s terms and conditions, the deposit should have been automatically denied. Instead of that, the money was accepted. The casino declined to pay the player her winnings due to mismatched details on the card with the ones on the account. This complaint remains opened.
 
This complaint is from 7/2018
Disputed amount: £600 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
The player asked for her deposits to be returned to her because she never received the bonus promised by the casino. They blocked her account, confiscated her deposit, and accused her of unproven reasons.
Natalie, a player from the UK, made a deposit of £875 just so she could receive a bonus. The bonus wasn´t given to her and that was why she decided to withdraw her deposits the same way as she deposited them, through E-wallet. The casino told her that they would send her the money via check but she never received the check and the casino claimed that they sent the check twice (why twice?). When Natalie asked the casino to void the check and send her the money via E-wallet, they blocked her account with these reasons: abuse of bonuses and other promotions, and/or cheating, and/or taking unfair advantage, and/or opening any duplicate accounts, and/or undertaking fraudulent practice or criminal activity. Natalie claimed that she never had broken any of these rules and asked for the help on how to continue with this case.
 
This complaint is from 1/2016
Disputed amount: £875 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
The player´s account was closed due to false accusations of fraud without a proof from the casino.
The player made a deposit and played games for few hours after which his account was closed and he was asked to verify his age. Cootster, the player, sent the documents for his age verification to the casino, but they received the information that he had an account with Barclays bank and there had been some fraud done at this account. He claimed that he didn´t own a Barclays bank account and had one at Lloyds TSB. The casino never responded to this complaint and it became impossible to resolve it.
 
This complaint is from 5/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
The casino gave the player false instructions and tried to cover their mistake.
The player won $3,000 while he played the slots games. He wanted to make a withdrawal but the customer support representative informed him that he couldn´t because he had 1 cent poker bonus ticket left. Later on, they told him that since he didn´t win from the poker bonus tickets, he could request a withdrawal. He was asked to log out and log right back in into his account. After he did so, there happened to be a different representative that told him that he couldn´t make a withdrawal until he met the wagering requirements. He decided to do so and lost almost everything but the $68 and the poker bonus ticket was taken away from him too. The player became furious and also used a foul language which he was warned by ThePogg representative to not to use, otherwise, they would've deleted the complaint. The casino tried to wipe away all of their mistakes but ThePogg decided to found the complaint for the player.
 
This complaint is from 1/2018
Disputed amount: $3,000 (bonus money)
Read more on: thepogg.com
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Uncertain case, good regulator
Black points: 80
The player complained about not receiving the first deposit bonus after he already made his first deposit.
The player tried to receive a first deposit bonus after he already made his first deposit. He contacted the helpline and they informed him that he couldn´t use it because the funds were no longer available and the promotion would've started when he received the email. The player claimed the ha was not aware of that promotion being available to him at that time. This case is still unresolved.
 
This complaint is from 11/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Show 9 similiar complaints with 1,177 black points in total
No reaction policy, good regulator
Black points: 250
The player was accused of bonus abuse and multiple open accounts at the casino's sister sites.
The player played and won with bonuses and a real money multiple times. He did so with this play too, where he won almost £30,000. He was able to withdrew £5,000 without any complications. When he tried to make a withdrawal again, his account was already closed. Then he started receiving emails from different casinos that belong under the same group, that he won´t be receiving any more bonuses from them. The player became confused because one of these casinos was still paying him his winnings. When the player contacted ThePogg, they explained to him that it meant that he had multiple opened accounts with these casinos which also meant that he was taking advantage of multiple bonuses. This case remained open due to no proof was provided by the casino.
 
This complaint is from 4/2015
Disputed amount: £25,000 (bonus money)
Read more on: thepogg.com
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No reaction policy, good regulator
Black points: 250
The casino closed the player´s account permanently without any proof being provided by them.
After the player opened an account, he/she deposited €1,000, started playing, and won. When he/she tried to login to the account, it was closed. The casino informed the player that after their security check and his/her previous transactions, they decided to close the account permanently. The player didn´t know which previous transactions could've caused him/her this response, but he/she asked for the refund on the deposit. There is no further information on this case.
 
This complaint is from 5/2014
Disputed amount: €1,000 (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 250 black points in total
Failed self-exclusion
Black points: 256
The player failed the self-exclusion and made two deposits which only one was returned to him.
Sam, a player from the UK, self-excluded himself from the casino a few years ago. He decided to deposit £200 and right after that £100 more. His account got blocked due to the self-exclusion and the casino paid him the £100 back, but not the £200. The player wanted both deposits to be returned to him, but the casino never responded to this complaint and it remains unresolved.
 
This complaint is from 8/2017
Disputed amount: £200 (real money)
Read more on: thepogg.com
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Failed self-exclusion
Black points: 202
The casino failed at self-exclusion of Claire but did return her deposit.
Claire asked the casino for self-exclusion and the casino agreed. Even after that, she was actually able to deposit £130 which was returned to her shortly after. The casino never responded to the complaint.
 
This complaint is from 7/2015
Disputed amount: £130 (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 202 black points in total
Sin from the past
Black points: 0
The player's account was closed due to unspecified broken bonus terms and conditions.
After the registration, the player accepted a free bonus and won €1,630. When he requested a withdrawal, his winnings were confiscated, the deposit was returned to his Neteller account, and his account was closed. The player requested an explanation from the casino but they only told him that he had broken the bonus terms and conditions, but they never specified which one was it. The player wasn´t satisfied with their response but the casino made it clear that their answer was final. This case remains open and unresolved.
 
This complaint is from 11/2012
Disputed amount: €1,630 (bonus money)
Read more on: askgamblers.com
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William Hill Casino Bonus


4.01 out of 5

Registration B.

  • Wagering requirements: 35x
  • You should get this bonus relatively FAST
  • Maximal cashout: €25

4.01 out of 5

Registration B.

  • Wagering requirements: 35x
  • Maximal bet: £5
  • You should get this bonus relatively FAST
  • Maximal cashout: £25
  • UK residents only
  • Available 1x per customer
  • Bonus expires 24 hours from its issue

4.01 out of 5

1st Deposit

  • Minimal deposit: €10
  • Wagering requirements: 40x bonus
  • Maximal bet: €5
  • You should get this bonus almost INSTANTLY
  • Available 1x per customer
  • Bonus expires 7 days from issue
  • New customers to casino page only
  • Player, currency, country, game restrictions & terms apply.

William Hill Casino Payment methods

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