The player from Ireland faces account closure after submitting all required documents for a payout. The casino claims he used edited KYC documents, which he denies, and he struggles to get a response from support.
The player from Ireland faces account closure after submitting all required documents for a payout. The casino claims he used edited KYC documents, which he denies, and he struggles to get a response from support.
The player from Ireland faces account closure after submitting all required documents for a payout. The casino claims he used edited KYC documents, which he denies, and he struggles to get a response from support.
This casino has closed my account without any reason. I won, sent all the documents they asked for, and was patiently waiting for my payout and their response. But today, when I tried to log in and check what is going on because I have been waiting for some update for a while now, my account was closed. Support says it’s because I used edited KYC documents, which is a lie. I didn’t do anything wrong nor did I use edited documents like they said to me, after which they have closed the chat so they don't have to respond, and I’m just trying to get my money. This feels like they’re trying to find any excuse not to pay me. Please help me, this isn’t fair.
This casino has closed my account without any reason. I won, sent all the documents they asked for, and was patiently waiting for my payout and their response. But today, when I tried to log in and check what is going on because I have been waiting for some update for a while now, my account was closed. Support says it’s because I used edited KYC documents, which is a lie. I didn’t do anything wrong nor did I use edited documents like they said to me, after which they have closed the chat so they don't have to respond, and I’m just trying to get my money. This feels like they’re trying to find any excuse not to pay me. Please help me, this isn’t fair.
Dear deandublin2001,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Sultan Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear deandublin2001,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Sultan Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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