Wazamba Casino - Withdrawal of player's winnings has been delayed.

Hello dear Casino Guru.

I win first 240€ and i waited from 22.10.2024 till today and i came to site and saw they canceled my withdrawal and is in casino money.

They keep telling that i have to wait wait i waited after 12days they canceled it. I dont need to verify account and i dont know why they canceled withdraw.

i have 3Withdraws.

First was 240€ and was cancelled(12days)

Second withdrawal is 260€(31.10.2024)

Third 100€ (31.10.2024)

I tried to upload photo but i cant it failed

Ibrahim.

Dear BaJa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Okay but i dont understand why my withdrawal after 12 day was canceled by them and the reason is not specific. I have to withdraw again and now is waiting time resetting.

It says "At the moment your account doesn't require verification *

Hello CasinoGuru, could we close this Complaint and i will wait 10 days if in 14 days dont get withdrawal i will write complaint. Thanks for help!

Dear BaJa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Mr. Nick. My withdrawal was cancelled by them and i write to support about that and i will upload photo. Now im waiting again 

Thank you for your kindness and help!

ibrahim

Hello Casino Guru!

Today i get mail that money is withdrawal from site and im waiting to go through my Bank i will get back when i get money. Thanks for your help!

I successfully received money on bank. Thanks for help!

wazamba transferee my winnings you can close this complaint!

Dear BaJa, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru