The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days, however, the player failed to provide further information. Consequently, we were unable to investigate further and had to reject the complaint.
Wazamba Casino - Withdrawal of player's winnings has been delayed.
Amount: €500
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
Translation
Three days ago, I requested a withdrawal of 500€ and I am unable to see on the website whether it is being processed or not. I have another 200€ to withdraw but it continues to tell me that I have exceeded the daily limit even though I haven't made a withdrawal for three days. Please, I need help as I need this money.
Automatic translation:
Public
Public
12 months ago
Dear sanBeach,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
12 months ago
Translation
Since I also write to them, but I haven't received any response... I would perhaps like to understand why I can't make the other withdrawal in the meantime
Automatic translation:
