HomeComplaintsWazamba Casino - The player's withdrawal is delayed.

Wazamba Casino - The player's withdrawal is delayed.

Amount: €1,000

Wazamba Casino
Safety Index:Very high
Submitted: 13 Dec 2022 | Case closed : 28 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for a week. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hi and since last Thursday I've been waiting for a € 1000 transfer, I contact the assistance on the site and it tells me to change the card, I change the card and it tells me that it is being processed,


THE PROBLEM IS TODAY I GO TO ACCESS THE SITE AND IT GIVES ME A WHITE SCREEN WITH THE WRITING "OBJECT, OBJECT" WHAT SHOULD I DO?


I HAVE NO BANK TRANSFER IN THE ACCOUNT

Automatic translation:
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1 year ago

Hello lucaMahseu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
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1 year ago

Dear lucaMahseu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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