Wazamba Casino - Player's withdrawal is delayed.

It's been exactly 3 days since I've been waiting for my withdrawal. I've sent multiple messages to the help center, and they always say the same thing—that it will be processed soon, but it never is!

Hello Natallienebias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

hello good morning ! When I click on verification they say my account doesn't need verification! I'll send you an image of it. Real money I made 3 deposits on the platform to reach the amount I asked to withdraw! I went to the help center today and unfortunately the answer is the same and the status is the same!

Dear Natallienebias,

As mentioned earlier, withdrawals can take up to 14 days to process. Please reach out only if it exceeds that time frame. Until then, I recommend waiting.

I look forward to hearing from you.

Kind regards,

Nick

Dear Natallienebias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.