Mr. Thrills Casino - Player’s withdrawal request was cancelled.

I won £1564 from funds deposited from my own bank account and without using any bonuses. I requested a withdrawal via my own bank account on 29/11/25 which was then cancelled with no reason given on 10/12/25. I have resubmitted the request for withdraw (on 10/12/25) but have still yet to receive my withdrawal. I have passed KYC verification.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you contacted the casino’s customer support to ask why your previous withdrawal request was cancelled?
• Which payment methods are currently available in your casino account for deposits and withdrawals? Have you used any payment methods other than a bank account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika